Service Delivery Supervisor

Supervisor Service Delivery

• Permanent opportunity, North Sydney location
• 12 hour rotating shifts, weekend and night work required.

About us

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.

About the role

The Supervisor Service Delivery plays a key role in leading the coordination and delivery of train services in real time, within the 24-hour time horizon.

You’ll be expected to provide leadership and support in a collaborative and inclusive manner.

This role will have a strong emphasis on implementing business improvements, cultural change, safe working improvements and ensuring productive workplace practices.

In addition, the Supervisor Service Delivery is responsible for ensuring Pacific National trains run on time, safely and efficiently, as an integral part of the Integrated Planning Services department and Network Control.

Key responsibilities include:

• Inspiring and leading a team of safety-focused people by supervising, coordinating and managing operational resources.
• Ensuring compliance with the relevant network access regulations and policy standards
• Developing and maintaining the knowledge, skills and attributes required of your team with a focus on coaching, mentoring, and safety
• Commitment to efficient train running, cost reduction and increased utilisation of assets and labour
• Commitment to providing world's best customer service; building excellent relationships with all customers (internal and external) and identifying and developing improved business solutions for our customers.

About you

To be successful in this role, you will have a strong safety background and have:

• Experience in leading, coaching, and motivating a team in a busy environment
• Proven strengths in problem solving and analytical ability
• Experience in building and developing a multi-faceted team with a key focus on driving a strong safety culture
• Excellent communication and influencing skills with the ability to communicate at all levels
• Background in operations control, rail, transport or logistics will be advantageous
• Qualifications in Transport, Logistics or Business Management also advantageous

The benefits

At Pacific National we value diversity, inclusion and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work.

When you join the Pacific National team, you’ll be encouraged to take ownership of your career and we’ll be there to support you with a range of exciting initiatives including:

• Industry leading programs focussed on your growth and career development
• Paid parental leave up to 14 weeks, with superannuation - after only 6 months service
• Parental benefits for birth, surrogacy, adoption, foster care, and kinship care
• Opportunity to purchase additional annual leave
• Flexible working arrangements (subject to business needs)
• A focus on your mental health and wellbeing through our PeerConnect program
• Access to our Employee Assistance Program, administered by Benestar, offering confidential counselling services for employees and their eligible family members, paid for by us at no cost to you
• Access to Unmind, a digital platform that gives you access to tools, training and exercises that will support your mental wellbeing
• Discounted fitness and wellbeing benefits with membership to WhereFit, our wellbeing benefits partner
• Novated leasing and discounts on selected health insurance funds, travel, retail brands, vehicles and more

We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more including a list of all of our benefits and policies.

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

Do you need reasonable adjustments during the recruitment process?

If you need an adjustment in the recruitment process, please outline at the time of your application.

Closing date

Applications close 17th April 2024.

Next steps

Are you ready to be part of our future?

To apply, please click on the 'Apply' button and follow the prompts.

To find out more about Pacific National, our benefits and opportunities we offer, visit our careers page: www.pacificnational.com.au/careers

Acknowledgement of Country

We acknowledge the Traditional Custodians of​ the land on which we work, live and rail.​ We pay respect to Elders past, present and future and to the​ continuation of cultural, spiritual and educational practices​ of all Aboriginal and Torres Strait Islander peoples.