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Form of workWho is Quo Group?
Quo Group was established in 2005 and was formerly known as The Business Doctor. From humble beginnings as an IT service provider, Quo Group has become an industry leader in providing fully managed IT systems and solutions.
Through the years Quo Group has led the way in designing and building innovative, secure, and reliable IT architecture around the business requirements of our clients.
What?
An exciting opportunity has arisen to join our innovative and dynamic team within our Canberra Office. The successful applicant will be welcomed under the guidance of our Operations Manager, Network Manager and Service Desk Coordinator.
We’re looking for a dedicated, detail oriented individual to join our dynamic work hard, play hard environment.
Responsibilities include
- Understand, uphold and execute all business policies and procedures.
- Support clients within all SLA's timings and maintain communication throughout the entire process of incident management.
- Work with third party vendors and software providers to maintain and resolve product issues for our clients’ systems.
- Contribute and maintain a constantly growing knowledge base system for future incident management.
- Troubleshoot and diagnose technical issues on a range of systems.
- Maintain a “can-do” approach with the entire team both as a mentor and as a mentee
What you will need to be successful?
- Minimum 4-years experience working in a fast-paced IT environment
- Ability to build and maintain strong working relationships
- Exceptional attention to detail
- Positive, proactive, and hard-working person with a can-do attitude
- Ability to prioritise work in a fast paced environment
- Explementary communication skills
- Able to work as part of a team to achieve goals and meet deadlines
- Valid Driver’s License
Any previous experience or exposure to the below, would be advantageous and highly regarded skills:
- VMware virtualisation technologies
- Basic networking knowledge (TCP, UDP, DNS, etc)
- Monitoring/Backup solutions
- SQL systems and web technologies (PHP, ASP, etc.)
- General best practice security principles
- Microsoft Server Experience (2008 R2 – 2019)
- A certificate, diploma, degree or equivalent in a relevant field
- ITIL certification
- Level 2 Microsoft Server Service Management Experience (Active Directory, Exchange, DNS, IIS, etc.)
- Understanding and capability in Linux Operating system
- Understanding of Scripting fundamentals – Powershell, bash, Python
Why Quo Group?
At Quo Group we foster a collaborative team based approach with a positive culture.
We are committed to building a safe and inclusive work environment where our employees can thrive. We want our staff to feel respected, appreciated and valued. We bring our whole selves to work and encourage each other to reach our full potential.
How to Apply:
If you have what it takes, please apply via SEEK by clicking on the “Apply for this job” button above with your CV and cover letter.
An online assessment link will be sent to the successful shortlisted candidates.
For any further information regarding the role please feel free to contact our Office Manager, Jordan Gibson on 1800 234 357.
