Service Navigator

Position details

• Full time, Permanenet
• Classification: SCHADS Level 4 with a salary range of $82,123- $88,367 per annum + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Darwin, N.T

We're big believers in everyone having the opportunity to live a full life - and we give our all to support people to achieve the wellbeing and mental health outcomes that matter to them.

For some people this means having a stronger sense of self. For others, it might mean nurturing relationships, and for others, it could be building the confidence to tackle tomorrow. Everyone has different goals for their own life, and at Neami, we walk alongside people to help improve their quality of life, on their terms.

We are proud to support 32,000 people living with mental health challenges across Australia and offer more than 70 services, over 49 different Indigenous lands, across the nation. These include mental health and wellbeing supports, housing and suicide prevention services.

About your new role

Service Navigators (SN) provide coordination of support at the individual consumer level to ensure that individuals get the right primary mental health care at the right time. The SN will assist consumers to have choice in accessing a range of relevant health and support services (e.g., housing) to achieve recovery goals and manage their health conditions on a day-to-day basis in the community. The SN will support consumers, families, and carers to have a betterunderstanding of the service options available across a range of service domains.

The SN will also support service providers (e.g., GPs, Hospital staff, Aboriginal Community Controlled Organisations) to have a better understanding of services available in their regions to support the social, mental, and physical health needs of consumers with severe mental health conditions. The SN will promote to service providers effective multi-disciplinary care and enable understanding of psychosocial consumer referral pathways, available supports, service gaps and service capacity. Service Navigators work as part of a collaborative team, supported by regular opportunities to reflect upon their practice and access comprehensive training and development.

What you will bring to the role

• Lived experience of recovery from mental ill-health, AOD recovery, suicidality, incarceration, and as carers/family of individuals with these experiences.
• Have a Certificate IV in Mental Health, Peer Support or equivalent
• Demonstrated skills and ability to coordinate services and supports for consumers and their family, including capacity building and partnerships.
• Sound knowledge of the Microsoft Office Suite (including email and internet) and proven experience working in a computerised environment.
• Current Australian driver's licence and own insured vehicle
• Ability to work from home office where needed.
• A valid Working with Children Card
• Australian Police Clearance
• Australian Working Right
• Personal lived/living experience of recovery as a family, friend or carer. Your recovery experience may be related to mental health, suicidal crisis, drugs and alcohol use or trauma
• Willingness to identify or be identified by others as a professional with lived experience of recovery
• Willingness to share and draw on lived experience purposefully in the role to instill confidence and hope in others about the journey of recovery

• Generous leave entitlements including paid parental leave, an Accrued Day Off each month, Gratis Leave and Wellness leave
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through Benestar - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance.

• National Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• Current drivers licence
• Australian working rights

How to apply

The terms and conditions of the role are listed in the attached position description. If you have any further questions not addressed in the jobadvertisement or position description, please contact:

Naomi Merritt, Service Manager - ************@neaminational.org.au or 0448 0960244
Applications Close: 06 March 2024

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.