Service Transition Specialist

Ready to make a splash in your career? WaterNSW is seeking an experienced Service Transition Specialist (Full Time, Permanent) to join our team.
This is an opportunity to work with an essential organisation creating a more sustainable future for the state.
This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.
Our perks and Benefits:
At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
Flexible working
Work a 9-day fortnight at Full pay on the Enterprise agreement
Up to 16 weeks paid parental leave
Fertility leave
Yearly corporate wear allowance
Professional development and educational assistance
Salary Range $126,780 + 11% Super
And so much more!
What you’ll do:

• Deliver sustainable technology services supporting business outcomes by leading the development and operation of the Release Management processes.
• Manage and optimise the Change Management process across the DevSecOps framework, promoting collaboration and participation between all vendors and internal suppliers, including the coordination and chairing of all Change Advisory Boards.
• Manage process adherence and education on Service Transition across vendors and internal suppliers.
• Develop and enhance the Service Transition and change management capability through automation and integration of data and approval workflows.
• Maintain and support Digital Configuration Management processes and ensure that changes to the Digital environments are documented, well understood and improve the business performance.
• Lead the continuous improvement of the accountable processes and services with a focus on enhancing performance, security and risk management

What we are looking for:

• Degree qualifications in technology management or related fields or equivalent extensive experience
• ITIL Foundation Certificate ideally V4 or equivalent extensive experience
• DevSecOps Foundation Certificate or equivalent experience
• Advanced knowledge of DevSecOps, Agile and Service Management frameworks
• High level experience in Change, Release and Configuration Management implementation and demonstrated technology governance and operational experience\
• Industry experience or specialist qualifications in ITIL, DevSecOps and Agile practices.
• Extensive Service Management experience in an Infrastructure, Application or Business Services environment
• Demonstrable experience in building and maintaining stakeholder relationships across management levels up to and including Chief Executive Officer
• Proven facilitation experience and excellent written & verbal communication skills

How we will support you:
At WaterNSW, we embrace the opportunity to integrate work into our life by having full ownership of our work week. We value getting the job done rather than looking at your work hours.
We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities
More about our team/ culture:
We communicate openly and honestly while maintaining respect for each other. This means we get things done. We understand that everyone is different, and this is what we value as part of our inclusive culture.
Who is WaterNSW?
When people think of essential human services, water supply is one of the first things that come to mind - and that’s where WaterNSW comes in. We are NSW’s primary bulk water supplier, river operator and comprehensive provider for licensing, water trades and water information.
For more information, please reach out to: Talent Acquisition Partner Azmine Amer at azmine.amer@waternsw.com.au
Please note applications for this position will close on 31 January 2024
- Please note this can only be accessed on the WaterNSW Careers Page.
You must have full work rights in Australia to qualify for all positions at WaterNSW.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
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