Services Officer

Services Officer, Permanent, Part-Time

Kyneton Station

• $26 while training, and $39 plus penalties, super and 4 weeks leave
• 16 hours a fortnight guaranteed
• Cert 3 in Rail Customer Operations

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

Reporting to the Customer Services Managers, could you be our new Services Officer?

About the role

The Services Officer has you working at Kyneton station, where you will deliver the best possible service to customers travelling on V/Line services while supporting safety on and around the rail.

As a Services Officer, you will sell Myki and V/Net tickets, make platform announcements and aid passengers. 

You may be required to work at various stations along the Bendigo line, based on rostering and business requirements.

In this work, you will:

• Gain a Certificate 3 in Rail Customer Operations
• Communicate accurate and timely information to customers about V/Line services and other forms of public transportation
• Cleaning and maintaining the presentation of the station and facilities
• Identify and report safety hazards or incidents
• Take pride in, and maintain the presentation and cleanliness of the station and its facilities
• Ensure safety on and around the station, for customers, colleagues, and yourself
• You may be required to be trained up and perform duties as a reserve conductor

This permanent part-time position guarantees 16 hours of work every fortnight. The role requires a 4-week rotating roster, including early starts, late finishes, weekends, and public holidays. You will be required to work primarily on Fridays, Saturdays, Sundays, and Mondays, with the possibility of picking up additional hours.

About you

• Alignment to V/Lines core values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights
• Previous extensive experience in a customer service and operational environment 
• Ability to adapt to changing environments 
• Strong verbal and written communication, and problem-solving skills 
• Ability to work independently and proactively without supervision
• A valid driver’s license is essential
• Strong safety culture and willingness to adhere to the company values 

In addition to free Myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

How to Apply

Please use the ‘Apply’ button to submit your application, including a current resume.

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.  

This position is classified as a TRAINEE STATION STAFF ($26.3917) whilst completing a CERT 3 in Rail Customer Operations for 4-6 weeks. Upon successful completion of the training, the position is then classified as a STN OFF C1 ($39.6386) in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2019 and is a Medical Category 3 position. 

Applications close: 5 pm on Sunday, 28th January 2023

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background.  We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.