Shift Supervisor – Fitness Centre

At UQ Sport, it’s our vision to be Australia’s number one sporting university and our mission to deliver exceptional sporting opportunities for The University of Queensland (UQ) Community. We’re Queensland’s largest multi-sport facility and have Athletics, Aquatic, Tennis and Fitness Centres, as well as grass and synthetic playing fields, indoor and outdoor multi-sport courts, function spaces and retail outlets. Our membership base spans over 4,000 customers, with a further 7,000 people actively involved across UQ’s 35+ sporting clubs.

We’re firm believers that work shouldn’t be dull and boring! Our team is passionate about creating an awesome culture that promotes work-life balance, health and wellbeing, personal and professional growth, and most importantly, fun!

Our staff are proud to work at UQ Sport, and it shows in the exceptional work we do. Our not-for-profit organization delivers almost 400 diverse programs to UQ students, staff and alumni, as well as the general public, across the University’s St Lucia and Gatton campuses.

We are seeking a confident, reliable, and passionate Shift Supervisor to join our Fitness Centre at the UQ St Lucia Campus. This full time 35 hours per week role involves ensuring the smooth daily operation of our facilities. Your exceptional leadership, customer service, and organisational skills will be key to supervise the Fitness Centre effectively.

• Oversee the delivery of services at the Fitness Centre, acting as a point of contact for customers and staff
• Respond to customer queries and resolve complaints efficiently
• Provide leadership by coordinating and delegating tasks to staff
• Assist with a variety of customer enquiries and administrative tasks, including membership processing and payment handling
• Monitor facility usage and ensure compliance with safety standards, identify hazards, and manage incidents
• Administer first aid as needed and liaise with emergency and security authorities
• Maintain a tidy and professional environment and execute various cleaning tasks
• Promote a positive profile for UQ Sport in the wider community

• First Aid and CPR certificate
• At least 12 months’ experience in a retail or customer service environment
• Demonstrated ability to engage and lead a team
• Proven cash handling experience and familiarity with Point of Sale systems
• Commitment to customer service excellence
• Exceptional communication and interpersonal skills
• Ability to work cooperatively and effectively with others to achieve common goals
• Demonstrated initiative and proactivity

Team Harmony: We strive for vibrant and collaborative work environment where extraordinary teamwork is the daily norm.

Balanced Bliss: Embrace a commitment to work-life equilibrium with a streamlined 35-hour workweek and flexible arrangements tailored to your lifestyle.

Access All Areas: Enjoy complimentary entry to all UQ Sport venues, along with free equipment hire to fuel your active pursuits.

Fit and Fabulous: Break a sweat without breaking the bank with free access to invigorating Group Fitness programs.

Fuel Your Day: Sip on $2 coffees and indulge in fantastic discounts on a delectable array of food, beverages, and retail offerings at UQ Sport outlets.

Safety Net Bonus: Access fully subsidized income protection when putting in over 15 hours per week.

Celebrate You: Enjoy birthday leave and extra days off during the festive season, or choose extra leave if duty calls.

Family First: Revel in paid parental leave to cherish those precious family moments.

Leave Load Extravaganza: Score a 17.5% leave loading with the flexibility to cash in or opt for extra leisure days.

Continuous Growth: Get a boost with reimbursement for essential qualification renewals + Access to our learning and development programs! (Ts & Cs Apply)

Wellness Wonderland: Access support, resources, and exclusive discounts through TELUS Health, our Employee Assistance Program provider.

Smart Money Moves: Explore salary sacrifice and packaging options to make your paycheck work smarter for you.

Are you the go-getting, team player we’re looking for? To be considered for this role, Apply today with your CV and 1 page cover letter.

Applications will be reviewed as they are received.

UQ Sport is an equal employment opportunity provider. We pride ourselves on our inclusive and diverse workforce. We believe that embracing the differences and expertise in our employees makes us a stronger organization.

We are committed to providing a fun, safe and supportive service environment for all our customers and clients, including children and young people. For this reason, please be advised that as part of our recruitment process you may be subject to blue card screening, reference checks, and identification/qualification verification. We may request that you disclose any information relevant to your eligibility to engage in our programs involving children and young people.

To view the PD for this role – click here!