Address- Fast paced, multi-stakeholder environment where no two days are the same.
- Collaborative and solution driven team environment
- 24/7 Roster / 12hr Shifts
See Yourself in the Team
The Situation Management team are the frontline custodians of our service stability and continuity. Through 24/7 incident response capability, they drive the fast and effective remediation of all major incidents across our Group technology platforms.
Guided by our Group ITSM framework, and underpinned by ITIL, the Situation Management Crew ensure remediation processes remain in line with our Group's Service Management guidelines and risk appetite.
Your Impact and Contribution
As a Situation Manager, your impact will enable the availability, stability and continuity of the technology services that support our colleagues and customers. You will drive Service Restoration efforts by partnering closely with Application, Infrastructure and Service Provider crews, and coordinating effective and efficient incident management in line with our Group ITSM and Technology Risk frameworks. To achieve this, your role will include but won't be limited to;
- Timely, clear and succinct incident communication to relevant stakeholders.
- Engaging and coordinating internal and external technology partners to drive incident resolution.
- Driving Group compliant risk processes across incident management.
- Identifying and leading continuous improvement opportunities across Change and Problem Management.
Skills and Experience
A clear communicator and skilled problem solver, the ideal candidate will be able to effectively engage the right partners at the right time, to deliver favourable outcomes in a highly pressurised and time sensitive environment.
In particular, we are interested in hearing from candidates who demonstrate:
- Clear, explanatory, yet concise verbal communication skills.
- Strength in navigating ambiguity to problem solve, in a high-pressure environment.
- The ability to remain calm whilst under pressure and effectively lead a team to service restoration.
- The ability to influence positive outcomes through meaningful engagement across multiple stakeholder groups.
*Please note that this is a shift role requiring overnight monitoring and incident response management.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 27/05/2024
