Small And Medium Fleet Department Manager

About the Position
The Small and Medium Fleet Department Manager is responsible for client management of the SMB client portfolio and maximizing sales opportunities through ORIX's traditional (1-5 vehicles) and digital (VOOM) sales channels. A key aspect of the role is implementing processes and systems to improve business efficiency, allow customers to self-serve, and to enable scaling of the business.

Skills We Are Looking For

• Leadership qualities and skills
• Proven track record in managing a team of account managers to deliver exceptional customer service and portfolio growth.
• Proven track record in selling, leasing and lending products to new customers.
• Strong commercial and strategic acumen with a background in financial solutions, asset finance fleet management or mobility.
• Ability to scope, design and implement internal processes to improve business efficiency.
• Ability to scope, design and implement communications, artefacts, and systems empowering customers to self-serve.

What you will be required to do

• Lead and develop the SMB account managers to be effective sellers of ORIX products and provide exceptional customer service to ORIX clients
• Day to day management of the SMB Account managers to deliver exceptional customer service and portfolio growth.
• Sales management of the Account Manager team to close new business leads from the VOOM platform and micro business leads (1-5 vehicles) from the Referral or Traditional business channels
• Develop and implement systems and processes to automate lead management and the serving of SMB clients
• Define customer journeys, automate touch points and communications with Salesforce
• Onboard and manage customers referred from referral partners and support referral partners in managing ORIX clients
• Develop systems, communications, and other artefacts example. self-help videos, to empower customers to self-serve.
• Work with cross functional business teams to develop strategic solutions, marketing and education narrative and commercial pricing submissions.
• Work with Asset Risk and Credit Risk teams to ensure new partners and end-user customers satisfy ORIX's financial requirements

EEO Statement
ORIX Australia is committed to achieving a diverse workforce that reflects our wider community. We ensure equal opportunity for everyone, regardless of age, culture, appearance, sexual orientation, lived experience, gender identity, disability and/or family status.