Manager - Performance Reporting

Manager - Performance Reporting
Lead the Data Revolution at DCS: Where Analytics Meets Real-World Impact

Grade: Clerk Grade 11/12
Salary: $139,787-$161,663 + Superannuation
Location: Parramatta or Sydney
Closing Date: Monday 8th July 2024 [at 9:59am]

About the Building Commission NSW
The new Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets.

The Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.

Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career. This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/housing-and-construction/building-commissioner

About the Data, Intelligence & Analytics Unit

The Data, Intelligence & Analytics unit leads the data-driven regulation for the Building Commission NSW. This unit is the cornerstone of our commitment to leveraging data for enhancing regulatory activities. By integrating all internal and external data sources, the unit empowers highly trained data and intelligence analysts to support every facet of the commission's regulatory functions.

About the role
As the Manager, Performance, you will lead the Building Commission NSW's reporting responsibilities, with a key focus on developing and managing reporting dashboards using Qlik Sense. This role is crucial in driving transparency, accountability, and continuous improvement within our organisation. You will work closely with various stakeholders to develop and maintain robust reporting frameworks that support strategic decision-making and operational excellence.

Key Responsibilities:

• Lead the development and implementation of Performance Reporting systems and processes using Qlik Sense.
• Oversee a team of analysts to produce timely and accurate performance reports and insights.
• Collaborate with internal departments to identify key performance indicators and ensure alignment with organisational goals.
• Ensure compliance with regulatory reporting requirements and standards.
• Provide strategic advice to senior management based on performance data and trend analysis.
• Foster a culture of data-driven decision making and continuous improvement across the organisation.
• Manage the development and maintenance of Qlik Sense dashboards to enhance visibility and accessibility of performance data.

Key Challenges:

• Balancing the need for comprehensive Performance Reporting with the operational realities and constraints of the organisation.
• Ensuring data integrity and accuracy in a fast-paced and dynamic environment.
• Effectively communicating complex performance metrics and insights to a diverse range of stakeholders, including non-technical audiences.
• Staying up-to-date with the latest developments in Qlik Sense and Performance Reporting to continuously improve reporting practices and tools.

To be successful in this role, you will:

• Have extensive hands-on experience with Qlik Sense, including developing and managing dashboards.
• Possess excellent analytical and problem-solving skills, with a keen eye for detail.
• Be proficient in using reporting and analytics tools, with a preference for experience in cloud-based platforms.
• Demonstrate strong leadership skills with the ability to inspire and motivate a team.
• Exhibit strong communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels.
• Show a commitment to continuous learning and professional development.

If you said yes to the above, we want to hear from you.

For enquiries regarding this position, please contact Ilro Lee at ********@customerservice.nsw.gov.au. For enquiries regarding the recruitment process, please contact Amber Ellis at ***********@customerservice.nsw.gov.au

How to Apply
To start your journey towards your future, submit your CV for review (no more than 5 pages) and a cover letter (no more than 2 pages) demonstrating your capability for the role.

Salary Grade 11/12, with the base salary for this role starting at $139,787 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Amber Ellis via ***********@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 8th July 2024 [at 9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ***********@customerservice.nsw.gov.au or 02 9494 8***.

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