AddressAre you ready to grow your career in Software? We’re looking for a customer focused, tech-savvy person, with finance/payroll knowledge to join our growing Customer Care team.
OVERVIEW
As a Software Support Finance Specialist, you will be working with administration teams at independent schools across Australia to support their Finance and Payroll function and help schools get the most from their investment in core business systems. Naturally, you will be provided training in the TASS software and join a team of like-minded, high-calibre customer care professionals!
THE COMPANY
The Alpha School System (TASS) is proud to enrich the learning experiences for students, by providing intelligent software that connects the school community. A Brisbane based software company, TASS develops and supports TASS.web and Edumate Student Information Systems, and the TrackOne Studio Learning Analytics Suite. This role will be focused on the TASS.web product, a comprehensive suite of K-12 school management and community portal software products. TASS forms part of the Education vertical of the Volaris Group of companies, a subsidiary of Constellation Software Inc. (CSI). CSI is an equal opportunity employer of more than 50,000 employees world-wide with a consolidated turnover of US$6 Billion. This represents a rare opportunity to have the stability and support of a strong global business and the autonomy to make a difference!
ROLE/RESPONSIBILITIES
- Providing email and phone support for finance and payroll related products to customers.
- Triaging and managing enquiries including recording activity on each case through a case management system.
- Troubleshooting, issue investigation/diagnosis and resolution.
- Creation of bug reports and software testing.
- Actively learning and becoming an expert in the TASS.web and portal software solution.
- Assisting with content creation for self-service resources and EOFY processes.
- Taking incoming customer support calls and logging requests.
SKILLS & EXPERIENCE
- Strong understanding of accounts and accounting ledgers.
- Experience in an accounts role.
- Experience or exposure to web-based finance products e.g., Xero, QuickBooks.
- Confident with using new technology.
- Possesses excellent problem solving and trouble shooting skills.
- Demonstrated, methodical approach to issue diagnosis.
- Have the ability to communicate effectively with internal and external stakeholders.
- Excellent written and verbal communication skills with an exceptionally good approach to customer service.
- School accounts experience, with or without TASS.web Finance and/or Payroll exposure would be highly regarded.
BENEFITS
- Join a leading brand in the education software space that is on an amazing growth journey.
- You'll have the opportunity to provide a significant contribution by delivering exceptional experiences for our customers.
- Participation in our corporate bonus program.
- Opportunities to grow your career within the business.
- Company funded training and career development.
- Flexible working arrangements.
- Regular social events in and out of office
Starting salary for the successful applicant will be commensurate with the applicant's current skill level.
To apply for this role, you must possess the right to live and work in Australia, and you must be eligible to obtain a Blue Card (Working with Children Check).
