Address
Form of workAbout the role
- You will be working for an industry-leading, Australian software and technology company with opportunities to grow, develop new skills, and move throughout the company
- Full-time positions with immediate start available
- We have day, afternoon, evening and weekend shifts available
- We hold regular workshops and reviews to develop skills necessary to progress careers
What key responsibilities does this role have?
- Develop knowledge of the Z Software system with respect to new features and the ever changing pharmacy landscape
- Utilise software knowledge and pharmacy experience to show users how to get the most out of the software
- Configure and set up the software to meet the needs of different pharmacies across Australia
- Log detailed support tickets that explain the issues our pharmacies come across and what was done to assist them
- Opportunity to travel to pharmacies across the country to install the software and train pharmacy staff
Ideal background…
- Tech savvy people with experience in the pharmacy industry which includes pharmacists, pharmacy assistants or anyone that has worked for similar pharmacy software companies
- 2+ yrs relevant customer support experience ideally within SaaS/tech business, or;
- We are looking for customer-focused and people-first Support Technicians to continue our growth
Capabilities we look for…
- Challenge the status quo – go beyond!
- Customer-first approach
- Loves technology
- Acts with honesty integrity and ethics in everything they do
- Brings good vibes to the people around them
- Relentless focus on the end game
- Delivers with entrepreneurial mindset
- Naturally curious
- Thinks forward, reflects back
- Ambitious but never arrogant
Benefits...
- Casual Friday everyday!
- Hybrid work arrangements
- Pet friendly offices
- Snack-stravaganza provided
- Opportunity to be part of our rapid growth plans
- Professional development opportunities
- Working with a small team – gaining massive exposure!
