Company

Jenny Barbour It And Project RecruitmentSee more

addressAddressMelbourne, VIC
CategoryConsulting

Job description

  • Long-term contract opportunity
  • Cutting-Edge technologies
  • Reports to: Principal Architect - Automation


About the job:

Solution Architect will provide technical leadership and architectural design for a key customer service transformation project focusing on self-service solutions using chatbots, voice bots and generative AI. Solution Architect is expected to develop and own the end-to-end Solution Architecture for projects. The work for this position occurs throughout the entire project lifecycle. Its is not a people management role.

Key Skills & Responsibilities:

  • Outstanding socialisation, written and verbal communication skills, as well as a curious, ability to respectfully challenge and capable of communicating with both internal and external stakeholders including solution vendors, customers and business GMs as required. 
  • Experience in technical architecture, design, infrastructures.
  • Experience in solution architecture for contact centre systems requiring integration of applications on multiple platforms and a focus on automation solutions using chatbots, voice-bots and the application of Generative AI.
  • Experience in Google Cloud Platform, Conversational AI, Genesys Cloud and Salesforce Service Cloud highly desirable.

To submit your interest for this role, click on the Apply button quoting reference #5571
Please note suitable applicants will be contacted within 2 business hours.
Due to high volume, we will do our very best to contact all applicants and do apologise if there is a delay in this process. Please contact ****@jennybarbour.com.au with an application enquiry

Refer code: 2245770. Jenny Barbour It And Project Recruitment - The previous day - 2024-05-23 04:40

Jenny Barbour It And Project Recruitment

Melbourne, VIC
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