Address Join the Supervisor team at bathhouse and massage studio, Sense Of Self (SOS). Seeking exceptional, detailed and organised hospitality individuals who have experience in high-level guest care and people leadership.
We are currently looking for a new Supervisor to join our team at Sense Of Self, a bathhouse and massage studio located in Collingwood.
As a Supervisor at SOS you are responsible for the end-to-end running of the space, including customer care, team leadership whilst on shift, and smooth operations of the bathhouse and massage studio. Your direct report will be to the Venue Manager.
This role is suited to someone with exceptional hospitality experience and who possesses great time management skills, excellent communication capabilities, and a can-do attitude. We are keen to meet people who enjoy working in a fast-paced environment, with a dynamic team, and those who have a human-centred approach to guest services.
Sense Of Self (SOS) is a space like Australia has never seen before in spa design and its new approach to wellness and self-discovery. Combining a bathhouse, leading wellbeing therapies and products, SOS gives people the opportunity to feel well, and be themselves. We value all diversity of bodies and welcome all gender identities and expressions.
Skills, Experience, & Availability:
Extensive hospitality experience - at least 2-3 years in a supervisor role (inc staff management)
Exceptional guest care - Human-centred care at your core and driven by achieving things for customers
Experienced team leader - that you can motivate and ensure all team members are performing and being held accountable to their roles and responsibilities proficiently and consistently
Excellent, clear, and consistent communication to both clients & colleagues
Calm under pressure - at SOS we have a very demanding and high-paced customer service environment
Self-led and adaptable - willingness to help across all aspects of spa operations, including but not limited to cleaning, back of house operations, laundry, and customer service
Ability to work nights and weekends as Sense Of Self has hours that require this
What we can offer:
Min. 3-4 Shifts per week
Ongoing training & professional development
A regular work pattern that encourages a healthy work/life balance
A supportive and dynamic environment
Wellbeing perks including free week-day access to the bathing facilities
Generous discounts across our retail
Lunch provided several times per week
The application process:
If you think this sounds like you, please do apply!
When you apply, send us through a cover letter that tells us why you'd be perfect for the role, and please enclose your CV
We will invite shortlisted candidates for an interview
We may invite people to do a trial shift with us so we can get to know you in the context of our facility!
To learn more about us, follow these links:
Our website: https://sos-senseofself.com/
Instagram: @sos.senseofself
