Address- Be the face of the iconic Arts Centre
- Champion an exceptional customer experience
- 2 x variable-time roles, minimum 22.8 hours per week
About the Role
You will create remarkable customer experiences for a range of events, from rock concerts to symphony orchestras, First Nations dance performances to Comedy Festival shows and more.
You will greet and guide customers, hirers and contractors, and anticipate their needs during events and shows, operating with flexibility and confident knowledge of our venue and events. You'll liaise with internal teams to ensure a smooth experience for our presenters and customers and ensure areas are safe and operationally effective.
Hours of work vary, with most events at night and on weekends.
2 x Variable-time ongoing positions, minimum 22.8 hours per week. Band 1.3 $55,248.96 p.a. pro-rata plus superannuation and leave entitlements.
Your skills and experience
- Significant experience in the delivery of proactive customer service that has resulted in successful and enjoyable customer experience
- Previous experience in conflict resolution and creative problem solving
- Moderate administrative skills
- Moderate PC skills and the ability to use and adapt to technology, systems and applications in use at ACM
For more details please read Position Description - Stage Door Keeper, Visitor Experience June 2024.pdf
About the Team
The Ticketing & Visitor Experience team sits within the Customer Experience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit.
The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Welcome Team, Stage Door, Guided Tours and Applications that support all of these areas.
About Arts Centre Melbourne
Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.
Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.
Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.
We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.
For a glimpse into working at Arts Centre Melbourne click here.
Enjoy Team Member Benefits
As a valued member of our ensemble, you will enjoy:
- Complimentary tickets
- Discounts at food & beverage outlets
- Discounted commuter benefits and onsite-parking
- Access to wellbeing activities and learning and development programs.
- Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.
Apply Now!
Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.
We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to ************@artscentremelbourne.com.au
At Arts Centre Melbourne (ACM), we employ the Humanforce system. HumanForce uses Facial Recognition technology to record clock on and off times. This technology operates in strict privacy mode, meaning that images are not stored. The use of this technology is necessary for ACM to perform its roster, time and attendance (RTA) functions accurately and efficiently. Therefore, all new staff in the Production, Visitor Experience, Ticketing and Hospitality Teams will be required to use it unless otherwise agreed.
If you sign on to a contract with ACM, it will be understood that you consent to the use of this software. If you do not consent or require an adjustment, please advise in your cover letter.
Please submit your resume together with a cover letter addressing the key criteria by 11:55pm, Sunday 30 June 2024. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.
Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.
Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.
