AddressAre you passionate about toys and creating a magical experience for customers of all ages? We are seeking a dynamic and enthusiastic individual to join our team as a Store Manager at our Penrith store! As the Store Manager, you will play a vital role in the daily operation of our toy store. If you have a love for toys, exceptional leadership skills, and a knack for delivering exceptional customer service, we want to hear from you!
About Us:
Toymate is a growing toy business dedicated to being the one-stop shop for providing joy and excitement to children of all ages. We offer an exceptional range of toys, including brands like Lego, Barbie, Pokémon, Vtech and much, much more! We are passionate about our customers, which is why our range, and our prices are truly unbeatable! Our goal is to create a welcoming and enchanting environment where children and families can discover the magic of play. We are seeking a dynamic and passionate individual to join our team as a Store Manager.
Responsibilities:
- Oversee the day-to-day operations of the store, ensuring a smooth and efficient workflow.
- Create a customer-centric culture, delivering exceptional service and building strong relationships with customers.
- Develop and implement sales strategies to achieve revenue targets and drive business growth.
- Train, motivate, and supervise a team of sales associates, fostering a positive and collaborative work environment.
- Manage inventory levels, including ordering, receiving, and merchandising products to maximise sales potential.
- Conduct regular performance evaluations and provide constructive feedback to staff members to enhance their skills and performance.
- Ensure compliance with all operational policies, procedures, and safety regulations.
- Handle customer inquiries, complaints, and requests, resolving issues promptly and professionally.
- Collaborate with the Visual Merchandising team to develop and execute promotional activities and events.
Requirements:
- Minimum of 2 years of retail management experience, preferably in a toy store or similar retail environment.
- Passion for toys, games, and child development.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Strong sales acumen and a proven track record of achieving sales targets.
- Exceptional customer service skills, with a focus on creating memorable shopping experiences.
- Proficient in inventory management, including ordering, receiving, and stock control.
- Strong organisational and problem-solving abilities.
- Ability to work a fixed schedule (Tuesday to Saturday).
How to Apply:
If you are an enthusiastic and dedicated individual with a passion for toys and creating magical experiences, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you believe you would be the perfect fit for the Store Manager position at Toymate. We appreciate all applications, but only selected candidates will be contacted for an interview.
Toymate is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from individuals of all backgrounds and experiences.
