Store Manager

The Armani Group is a leading luxury fashion house established in 1975 by founder, Giorgio Armani. Renowned for our tailored, unstructured and minimalist signature style, Giorgio Armani is committed to creating a unique luxury experience for each of our clients. Our extensive portfolio includes apparel, accessories, fragrance, cosmetics, and home furnishings that encapsulate the essence of style and elegance.

We are currently recruiting an individual with Premium fashion experience to join our team as Store Manager in our Armani Outlet Homebush.

Leadership and People Development

• Manage daily morning briefs, enhancing staff animation, business (sales and KPIS) and product awareness, motivation and commitment.
• Facilitate one on ones and personal development plans, developing strengths and supporting professional growth through talent mapping.
• Proactively manage all administrative duties including Work Health and Safety protocols, rostering, Time and Attendance processes for your team.
• Foster a supportive and positive work culture.
• Facilitate team-based training to engage customers: clientelling, after-care, CRM KPI monitoring and coaching.

Business Development

• Analyse business data and propose sales strategies to achieve sales KPI.
• Generate sales by creating new clientele as well as re-activating existing clientele.
• Analyse and understand current market trends and identify new opportunities within the current market.
• Be actively involved in client events contributing to sales and retention strategies.
• Demonstrate sales leadership for staff by playing an active role on the selling floor: VIC/VIP relationship.
• Role model an authentic client experience that motivates your team to actively pursue sales targets.
• Supervise sales to ensure customer satisfaction, engagement.
• Define targeted quantitative and qualitative goals and ensure they are achieved.
• Communicate high quality relevant feedback and reporting to HQ and/or team.
• Work closely with merchandising team for stock management.
• Strengthen the client relationship through the information integrity and appropriate use of CRM tools.
• Notify retail leader the Head of Retail any local events in the city and/or organised by competitors.
• Know and monitor business environment including local competition.
• Keep relevant with market and fashion trends and communicate this information to our team.