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Form of workAbout us
At The Good Guys we‘re driven by our purpose to help families live better for less. Part of Australia’s largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.
Since 1952 we’ve been delighting customers and ‘doing good’, and today we build on that heritage while always focused on fulfilling our goal to be Australia’s strongest growing total home solutions electrical retailer.
Why Join Us?
- We have a supportive, transparent and inclusive team
- We are a multi-award winning, iconic retail brand with a rich history in the Australian retail market since 1952
- You will work with exciting, industry leading products and brands from Apple to Weber, Dyson, Bose, Samsung and much much more!
- We support vulnerable members of our community through our ‘Doing Good’ workplace giving program, which supports 12 charities across Australia
- We offer a competitive salary package, a leading commission structure for sales positions and generous team member discounts across The Good Guys and JB Hi-Fi
- You will have exposure to ongoing training & development opportunities from day one
- We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group
About the role
Create and maintain a sales focused store culture and the delivery of profitable sales growth. Key responsibilities include:
- Ensure execution of the sales focused strategy through implementing and embedding the coaching model and development framework
- Actively drive, lead and shape a sales focused culture through performance management, sales leadership, recruitment/onboarding/retention, communication, talent development, reward & recognition
- Ensure a consistent positive store and channel experience for the customer and effective resolution of customer complaints and queries
- Manage and monitor financial performance through profitable sales, inventory management and controllable expenses, including labour management
- Develop knowledge and set expectations to ensure all activities meet compliance and legislative requirements, with particular emphasis on Consumer Law and Safety
- Ensure The Good Guys brand image is upheld to the highest quality including standards for Visual Merchandising, in-store marketing and employee presentation
- Establish appropriate governance and management controls to ensure alignment of store activities with core policy and standard operating procedures
- Build and maintain effective working relationships with internal and external stakeholders and participate in community engagement and public relations activities
About you
- Proven leadership of multi-site and/or large format retail business
- Broad experience within retail with knowledge across multiple areas of a store such as sales, operations or merchandising
- Strong people leadership skills and experience managing large, complex teams across sales, merchandise, customer service or operations
- Commercially focused with experience managing P/L and a range of store metrics
- Relevant tertiary or equivalent qualifications
- Strong stakeholder management skills and the ability to liaise with a wide range of stakeholders across the business
To apply
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
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