AddressOur Pottery Barn Kids store in Chadstone is seeking a results-driven, customer-focused, dynamic Store Manager to deliver exceptional customer service, lead a brilliant team, and inspire great performance. This is a permanent, full-time role (76 hours per fortnight).
As a Store Manager, you will:
- Build and develop a strong team, fostering a high-performance work environment within our People First culture.
- Recruit, interview and select qualified candidates to build a talent pipeline.
- Coach, train and motivate your team through on-going programs in sales, customer service and product knowledge building.
- Develop and empower your management team to take on increased levels of responsibility.
- Ensure the store meets or exceeds sales, contest and payroll goals.
- Ensure your team provides an exceptional customer experience.
- Ensure store standards are met and maintained - visuals, cleanliness, signage, safety, etc.
- Manage store operating procedures - inventory levels, cash control, minimising losses, etc.
- Maintain a safe work environment and ensure ongoing safety training and awareness.
- Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.
We think you'll be successful in this role if you:
- Have experience in retail management, ideally in homewares and / or specialty retail.
- Are passionate about "owning your business" and being empowered to make decisions that best support the needs of the business.
- Are a results-oriented, influential leader who loves to coach, mentor, motivate, inspire and help grow your team in order to meet and exceed goals.
- Thrive in an entrepreneurial environment and are consistently looking for ways to think outside the box.
- Are passionate about customer service and enhancing our customers' lives at home and are not afraid to go above and beyond to exceed a customers' expectations to close a sale.
- Are an agile leader and can think on your feet - you're comfortable with flexing your schedule and prioritizing to ensure business goals are achieved.
- Have the critical thinking skills to creatively identify challenges, think through complex issues, and develop action plans in a timely manner.
- Have excellent communication, organisation and leadership skills.
- Have a proven ability to manage a team to exceed sales goals, while meeting payroll goals.
- Have a nack for identifying top talent, creating teams, and training, developing and retaining great people.
You'll love working here because:
- We're a successful, global, fast-growing, data-driven company with an entrepreneurial vibe.
- We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.
- We love to promote internally, and offer many development opportunities through training, coaching and cross-brand and cross-function career moves.
- We're passionate about where we've come from, but we're pushing forward, redefining retail for the next generation.
- We live and breathe client experience.
- We have a smart, experienced leadership team that are open to fresh ideas.
- We believe in autonomy and reward you for taking initiative.
- We get to be creative daily, and we have fun!
If you are passionate about leading dynamic teams and delivering world-class service, apply today!
Please note, this is a permanent, full-time role (76 hours per fortnight) with a fixed four-week rotating roster. Only those holding the required work rights in Australia will be considered.
