Store Manager - Roll'd Canberra Outlet Centre

We are a Roll'd franchisee, opearting the Roll'd store located in Canberra Outlet Centre in Fyshwick ACT 2609.
Roll'd is a rapidly growing fast-food chain that specializes in fresh, healthy, and delicious Vietnamese-inspired cuisine. We are committed to delivering exceptional customer service and maintaining the highest standards of excellence in our food and operations. Roll'd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As we continue to expand, we are seeking a dedicated and experienced Store Manager to lead one of our vibrant locations. As a Store Manager at Roll'd, you will be responsible for leading and managing all aspects of the restaurant's operations. Your primary focus will be on delivering exceptional customer service, driving profitability, and upholding the Roll'd standard of excellence. You will play a pivotal role in ensuring the restaurant's success by fostering a positive work environment, optimizing efficiency, and maintaining a high level of customer satisfaction.
Key Responsibilities:
Reporting to the Director, the role will include but not limited to:

• Following Roll'd standards relating to handling raw / prepared product, quality, service speed, cleanliness, and sanitation.
• Delivering fast, friendly, and accurate service to all customers.
• Adhering to Roll'd Operating Standards (ROS) as per management directions.
• Following directions for the implementation of new products and procedures.
• Actively supporting local and national promotions and advertisements to maximise sales potential.
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations.
• Ordering stock to maintain adequate levels of all required items and complete monthly stocktakes.
• Recruit, train and supervise staff members to ensure productivity.
• Following guidelines and assisting in managing, reporting, and recording all incidents, hazards, and potential hazards.
• Reporting malfunctioning equipment.
• Following all food safety, sanitation and hygiene requirements and practices.
• Performing all assigned tasks & procedures efficiently and in a timely manner.
• Assisting in the completion of station preparation, food preparation and making sure that the station area is clean.
• Unloading supplies during deliveries.
• Welcoming every customer with a smile and being genuinely friendly at all times.
• Attending to customers' needs as a primary focus.
• Address difficult customer enquiries.
• Setting the goals and targets for all stores in consultation with the store owner.
• Ensuring the stores make the Maximum Possible Sales each and every day.
• Managing staff costs to be below 27% each week after factoring your labour expense.