AddressAustralia's strata leader, Bright & Duggan, has an opportunity for a Strata Assistant to join their dedicated team based in our Canberra office.
Strata Assistants play a pivotal role within the business, assisting a Strata Manager manage resources across a portfolio of strata buildings, both residential and commercial, with the primary purpose of ensuring owners' corporations are complying with relevant legislation. The role is administratively intensive, and you will interact with customers on the phone and occasionally face to face. This is a training role, preferably working towards becoming a Strata Manager.
This role is perfect for someone who has great administration and customer service skills. No strata management experience is necessary, as you will get all the training you need to be successful in the role.
About the Role:
- Assist with overall management of a portfolio, including and not limited to including obtaining quotes, sending correspondence, general accounting, budgeting, attending and chairing meetings, contract management and communicating with all stakeholders.
- Preparation of body corporate and sub-committee meeting notices, minutes and other documentation.
- Liaising with various groups such as Strata Committee members, owners, real estate agents, solicitors, contractors and any other relevant body to assist with queries, requests and conflict resolution, to ensure relations are professionally maintained for every owners corporation.
- Provide advice (where appropriate or directed by the Strata Manager) and service to clients based on accurate analysis of a wide range of real and perceived concerns about property and other issues.
- Availability and eagerness to attend meetings with your allocated Strata Managers regularly.
- Deal promptly with phone, email and any other written communications to maintain a high service of professionalism.
- Build and maintain business relationships with clients and suppliers through customer focus that will enhance the reputation of the organisation.
- This is a predominantly office-based position and admin intensive role looking after everything from agendas, minutes, keys and general correspondence. For the most part you will work standard business hours Monday to Friday, however you will need to attend some night meetings with the Strata Managers you support from time to time, mainly to acquire knowledge.
About You:
- High energy with the ability to juggle competing priorities
- High school diploma or equivalent
- Minimum of 2 years of experience in strata management or a related field
- Strong organizational and time management skills
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team
- Strong attention to detail and accuracy
- Proficient in Microsoft Office and other relevant software
Why Join us?
• High culture rating and supportive work environment
• A business that recognises those who live and breathe our company values of fun, honest, visionary, authentic, supportive and #bebetter.
• Opportunities for further personal and professional development and training
• Flexible and Hybrid work environment and locations
• Amazing opportunities across the wider Bright & Duggan Group
• Supportive team environment
Bright & Duggan is an equal opportunity employer. Applicants must be legally entitled to work in Australia.
Bright and Duggan conducts pre-employment checks throughout the process including police checks. You may also be subject to further checks including working rights checks.
