Student Administration Enquiry Officer

Casual Student Administration Enquiry Officer      

Based on the Fremantle Campus       

• Be part of a welcoming community of professionals, academics and students
• Friendly and collaborative working environment
• Casual Level 4 + 13.75% superannuation

ABOUT THE UNIVERSITY    

The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses, as well as clinical schools in Victoria and New South Wales.     

ABOUT THE ROLE      

Student Administration at the University of Notre Dame provides expertise, service and operational support across a broad range of Student Administration, student service and key regulatory, policy and compliance functions that support the academic decisions of the Faculties, Schools and other relevant departments at the University.    

Reporting to the Senior Team Leader Student Administration, this position will respond to enquiries from students in person, over the phone and via email. This position will also issue Student ID cards and assist with processing enrolment related applications including but not limited to Leave of Absence applications, Withdrawal applications, updates to personal details.  

Key Responsibilities      

• Provide administrative and operational support to ensure the effective and efficient operation of the Student Administration office.
• Process student requests, including (but not limited to): enrolments, change of grade, Leave of Absence, AWOL and File Closed, appointment of agent, examination results and Academic Standing matters ensuring student records are up to date and accurately maintained
• Provide support for a wide range of student services as required, particularly during peak periods according to where demand is greatest across Student Administration including student tuition and other payments, enrolment support and other areas.
• Act as a key contact to students over the phone, via email and in person with enquiries related to Student Administration,
• Ensure the delivery of high quality and efficient customer service standards are always achieved.
• Provide support to the Examinations and Graduations teams in the production of required examination documentation, quality assurance and other related tasks as needed. 

ABOUT YOU      

• Supportive of the Objects of Notre Dame as a Catholic University.
• Completion of a Diploma, Certificate IV or Degree in a relevant area and/or a minimum 2-3 year’s experience working in a customer-focused administration role preferably in the Higher Education sector.
• Demonstrated sound administrative, data entry, and organisational skills with excellent accuracy and attention to detail.
• Experience in handling matters with a high degree of confidentiality, data protection and safe record keeping of student data and information.
• Hold strong communication and interpersonal skills, with an ability to address and relate well to a broad range of students and stakeholders.

BENEFITS    

• On-site gym and fitness programs available
• Located in historic Fremantle
• Within walking distance from public transport.

CONTACT US    

For enquiries about the role or to request a copy of the Position Description, please contact Marcia Rodrigues Talent Acquisition Partner at ***************@nd.edu.au    

HOW TO APPLY    

Please apply online with a resume and cover letter outlining your suitability for the role.    

Applications close 27 March 2024         

Applicants are expected to have current and valid work rights in Australia.    

Aboriginal and Torres Strait Islander people are encouraged to apply.       

The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.