AddressACAP, The Australian College of Applied Professions, is Australia's leading independent provider of tertiary education, delivering accredited courses in psychology, counselling, coaching, criminology, social work, law, and business management and leadership (MBA).
We are currently seeking a highly motivated and organised Student Engagement Advisor in a full time position. This role works closely in supporting the Student Engagement team and is responsible for delivering professional advice and services, and engaging with specialist and academic colleagues to ensure students can successfully progress in their studies. The Student Engagement Advisor is also responsible for engaging and contacting students proactively, by inbound and outbound calls, emails and other communication channels.
The Student Engagement Advisor is an integral member of a close-knit team, driven by a shared commitment to providing exceptional support and guidance to students.
Responsibilities include:
- Supporting daily with inbound student queries across the various service channels.
- Processing administrative tasks and data entry
- Assisting with the re-enrolment of students and providing course sequence advise
- Liasing with Discipline and specialist staff to ensure students are adequately supported
- Apply policy and procedures to provide accurate timely advice
In addition to a student-first approach, it is essential you can demonstrate:
- Proven track record of delivering exceptional customer service
- Previous experience in a similar role will be advantageous
- Excellent attention to detail and high level of accuracy in all administrative activities
- Demonstrated computer literacy including advanced MS Office suite and ideally student records software
- Ability to work as part of a team and in a way that is flexibe and adaptable
- Ideally have experience in tertiary education environment
Some benefits and perks of working with ACAP include:
- Genuine flexibility, this position is an on-campus position.
- Health and well-being packages, including free counseling for employees and family, discounted gym membership, movie tickets, travel, hotels, and insurance
- Salary packaging and novated leasing
- Up to 75% off study scholarships on all our courses
- 2 paid volunteer days per year for your passionate causes
Diversity and Inclusion:
ACAP promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility, and diversity in the workplace deliver a rich and collaborative environment for our employees, students, and clients. We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders, and diverse community groups.
If this opportunity could be your next ideal career move, we would love to hear from you!
How to apply:
- Submit your CV and optional cover letter outlining your suitability and interest
- Please note applicants are assessed upon receipt so you are encouraged to apply now.
Like some more information? We would love to hear from you.
- Contact Kerry Tucker 1800 061 199 for a confidential discussion
Applicants must have full working rights in Australia.
Successful candidates may need to undergo criminal records and working with children checks.
To learn more about ACAP, please visit www.acap.edu.au
