Student Management Coordinator

Are you looking for a values-based, emergency service organisation that puts the community at the centre of everything we do?
We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.
With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.
Want to read more about the Country Fire Authority (CFA) click here.
About the Role
The Quality and Evaluation Team at CFA exists to ensure the effective governance of training across the organisation.
We are currently seeking a Student Management Coordinator to work closely with the Quality and Evaluation team and ensure the accuracy of student data in the Learning Management System (LMS).
This exciting, newly created role has dual responsibility for coordinating compliance and governance activities and providing systems (LMS) reporting and support.
In this role, you will be the first point of contact to assist users and other team members in troubleshooting LMS issues. Additional responsibilities will include escalating incidents to support teams when necessary; providing LMS reporting on KPI's associated with training delivery and statutory requirements; monitoring and escalating data security issues to minimise impact on the organisation and, providing training on LMS software updates.
A detailed position description is attached.
About You
The ideal candidate will demonstrate the following:
* Experience in database management and configuration, preferably a contemporary LMS.
* Strong compliance and quality control experience that supports the maintenance of RTO status.
* Analytical/problem-solving skills with the ability to deliver numerous concurrent projects within quality and time parameters.
* Ability to manage numerous, varied, and concurrent projects within budget, quality, and time parameters.
* Well-developed interpersonal, written, and verbal communication with the ability to communicate with various stakeholders.
* Experience in developing reports (standard and ad-hoc) & correspondence.
* Experience conveying training information and objectives to internal & external customers.
* Excellent interpersonal skills with demonstrated ability to successfully manage and influence stakeholder relationships and engagement.
* Proven ability to negotiate and deliver agreed outcomes.
Why choose CFA
* Meaningful Purpose: Your contribution truly makes a difference
* Work-Life Balance: Paid parental leave, generous leave provisions
* Growth Opportunities: Learning and development
* Flexibility: Hybrid work options with flexible work arrangements
* Discounts: Emergency Memberlink discounts on various services
* Wellbeing Focus: Healthy for Life programs, flu vaccinations
* Member Assistance Program: Access support across 8 service pathways
Your Application
Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.
When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.
Pre-employment Checks
Offers of employment will only be made to candidates who:
* Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
Applications close: 11:59pm 18 March 2024.
If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email recruitment@cfa.vic.gov.au
The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact recruitment@cfa.vic.gov.au