Address
Form of work
Salary- Employment Type: Continuing role
- Remuneration: From $96K + 17% Super and Leave Loading
- Location: Kensington, NSW
- Multiple roles
UNSW isn't like other places you've worked. Yes, we're a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. This role plays a lead and strategic role within the Enterprise Portfolio Management Office.
Why your Role Matters
If you want a career where you can thrive, be challenged and do meaningful work, you're in the right place. The Nucleus: Student Hub is the first point of contact for Student Services at UNSW and is comprised of 2 Teams Student Help our contact centre specialists and Program Specialists our program experts. The team is responsible for managing enquiries and requests across the student lifecycle, from application through to graduation and managing a number of related key administrative processes.
The Student Services Advisor role plays a crucial role in providing a seamless and high-quality experience for our students, ensuring they receive the support they need across the student lifecycle. As Student Service Advisor you will utilise your knowledge of UNSW's student policies and processes to provide expert advice to both students and your colleagues as well as assist in the management of key administrative processes to support enrolment, and academic progression.
Who you are:
- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and/ or Student Services experience
- Demonstrated experience of operating in a customer service environment and of providing advice to stakeholders on complex and sensitive matters
- Excellent oral and written communications skills and the ability to use tact and diplomacy, negotiate and communicate with influence, and clearly convey ideas and information to a diverse audience
- Ability to learn and apply a range of policies from first principles, and to implement procedures to ensure monitoring and compliance
- Experience in using influence and negotiation skills to improve the performance of individuals or teams in a complex environment
- Proven ability to work in a high volume, process-driven service environment, with variable workflow patterns, competing deadlines and with minimum supervision
- Ability to research and draft recommendations for service and process improvement
- Demonstrated ability to use initiative and judgement to interpret and accurately advise on administrative policies and procedures to resolve issues for students and staff
- Demonstrated ability to multi-task, apply a flexible approach to workload, and react positively to unforeseen or unplanned events
How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience summary above) before Sunday 14th Jan by 11:55pm.
UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Flexible Working Options (work from home, flexible hours etc)
- Career development opportunities
- 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
- Discounts and entitlements (retail, education, fitness)
E: (applications to the address cannot be accepted, please apply online)
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
