Western Leisure Services, trading as WynActive, is dedicated to enabling a healthy and active community through the provision of premier recreation, fitness, and aquatic services.If you are passionate about swimming education and customer service excellence, and possess the necessary skills and qualifications, we invite you to apply for the Swim School Coordinator position.With a focus on exceptional customer service, this role ensures that Swim School members, patrons, and parents derive maximum benefit and enjoyment from the services offered.Key Responsibilities:The Swim School Coordinator plays a pivotal role in overseeing the coordination and management of the Learn to Swim Program and its staff within the WynSwim team.
- Assist the Aquatics & Active Communities Manager in strategy development and delivery to enhance program effectiveness
- Lead the Swim School Leader and Swim Teacher teams to deliver high-quality Learn to Swim Programs
- Manage rostering and timesheets for Learn to Swim Programs
- Maintain and develop the Learn to Swim program to ensure efficiency and effectiveness
- Monitor and evaluate the performance of swim instructors and provide ongoing feedback and support
- Maintain accurate records of Swim School enrolment, attendance, and progress
- Respond to inquiries and resolve concerns from parents, students, and staff in a timely and professional manner
- Collaborate with other departments to promote the Swim School program and expand its reach within the community
- Proven experience in the leisure industry, particularly within learn to swim
- Hands on experience in a high-quality aquatics program
- Experience in a customer service environment
- Strong planning and organisational skills
- Excellent written and verbal communication
- Current Swimming and Water Safety Teacher certificate
- Specialised Swim Teacher electives (desirable)
- Current Provide First Aid certificate
- Working with Children / Working with Vulnerable People Check