AddressThe Company and The Venue
A small pub group, family run with multi venues under their belt. The venue is situated in a great and easy-to-get-too location with public transport on the doorstep. Smack bang in the middle of the city so lots of foot traffic and great for tourists.
The Position
This role has it all. You will be responsible for overseeing the overall running of the front office, developing, implementing and monitoring service standards to ensure outstanding guest experience. Your day to day will be busy providing effective communication with guests, colleagues and your team and you will be responsible for managing, monitoring and improving operational systems.
In addition you will be responsible for providing excellent leadership of your team and maximizing yield management. A key to your success in the role will be your ability to be a part of the team as well as work closely with the owners coming up with revenue driving strategies and direction.
You will be across all OTA management, specifically knowledge with Siteminder. You will also be across all PMS systems and revenue management including dealing with rooms rates and conducting market analysis.
The Benefits
This role will be a great career move as you will be exposed to all aspects of managing a front office team. You will be provided full exposure on dealing with a busy Boutique Hotel in a great location.
The salary range is approx $100,000 pa plus super, but can be explored for the right person. The hours are around 45 per week with a flexible roster.
What you will need:
Previous experience in a similar position with a couple of years in a front office role. You may be in a supervisory role in the front office or in a small hotel/motel management role wanting that next challenge.
You will be comfortable communicating at all levels and possess excellent verbal and written communication skills.
Sound knowledge of a PMS and RMS systems and an understanding of Micros and relevant qualifications in Hotel Management will be highly regarded. Also an understanding of financial levers and drivers of a Boutique Hotel.
In addition to your leadership skills you will also have strong yield management skills with an ability to solve problems as they arise in a professional, friendly and confident manner.
Above all you will be a hard-worker, committed to the team effort with a drive and passion to succeed. Your good sense of humour, your confidence and professional nature will put you ahead of the race for this fantastic opportunity.
