System Support Coordinator

Classification: ANU05/06
Salary package: $74,782 - $87,862 per annum plus 17% superannuation
Terms: Full Time, Continuing
Position Description: Position Description & Selection Criteria

• Work with a close knit team supporting exciting technologies
• Use your excellent IT, service and collaboration skills to make a difference
• Flexible working arrangements and friendly and supportive work environment
• Excellent remuneration and benefits packages including 17% employer superannuation contributions; salary sacrificing options for cars, parking, childcare and more; vibrant campus community with impressive staff amenities including child care centres, swimming pool and gyms

About the role

The System Support Coordinator will provide technical application support services to a small range of University systems developed and/or managed by the Planning and Service Performance Division (PSP). The role will play a key part in assisting in associated life cycle management activities for these systems, such as upgrades, change management, enhancements, issue resolution and escalation and vendor liaison, as well as ensuring their day to day continuity.

About You

Our ideal candidate will be a highly motivated IT professional keen to play an important role in supporting the suite of systems used in the Digital Solutions team.

To be successful in the role, it is essential to demonstrate that you:

• are a confident and positive communicator and team player with proven excellent stakeholder engagement and customer service skills
• have relevant IT qualifications and/or practical knowledge and experience in the development and support of IT systems and technologies
• an understanding of the application lifecycle including processes related to development, testing, change control, and operational support.
• a background, or interest in tools such as eForms, RPA, and the Microsoft Power Platform.
• have high level analytical and problem solving skills with a proven ability
• have excellent team building skills with a strong commitment to continuous improvement

If you want to be a part of a change, have a passion for IT, and satisfying your clients, we would welcome an application from you.

For further information about this career opportunity, please contact Gregory Morit, Technical Lead on E: gregory.morit@anu.edu.au

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au 

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful candidate must have rights to live and work in this country [Remove if not applicable] and will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.

Applications close: 28 Aug 2022 11:55:00 PM AUS Eastern Standard Time