AddressJourney Beyond is a national business focused on bringing Australia’s most unique and iconic experiences to life. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breath-taking.
Our suite of iconic tourism brands stretches across Australia’s beautiful coastline and deep into the heart of our continent’s rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures.
Outback Spirit Tours offers a range of unique adventure tours, desert safaris and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 9 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.
The Role
We are seeking a Systems Coordinator to create and maintain current and new systems in our Darwin office. This is an exciting opportunity for a motivated and process-driven individual to join our Journey Beyond family, and assist in the overall operation of our Lodges. There will be a strong focus on improving our processes and making sure we are working as efficiently and compliant as possible.
Key responsibilities will include:
- Requesting relevant certificates and licenses from employees, and maintaining an up-to-date record of all required documents
- Organising and maintaining both electronic and physical filing systems
- Assist with data entry, data processing, and data validation tasks as required
- Creation and maintenance of property specific standard operating procedures into a cohesive and structured system
- Handle incoming and outgoing communications, including answering phone calls, responding to emails, and redirecting inquiries to appropriate staff members
- Update our risk management software, Protecht, with any new safety procedures, ensuring changes are communicated clearly to Lodge Managers
- Creating a clear communication system with new employees relating to internal flights and accommodation
- Coordinating with the head pilot on revised scheduling and booking staff movements relating to internal / external aviation
- To review and implement archival system for all redundant operations materials
Requirements
The successful candidate will have a strong solution focused attitude and will be eager to make positive and impactful changes to our operations.
You will also have:
- Proven experience in an administrative/systems focused role for a minimum of 5 years
- Proficiency in Microsoft Office Suite
- Proven track record with database creation and management
- Proven experience with CRM databases
- Excellent organisational and time management skills, with the ability to prioritise tasks and work under pressure
- Strong attention to detail and accuracy in all work activities
- Effective communication skills, both verbal and written, with the ability to interact professionally with all individuals
Benefits
What We Offer
- Amazing opportunity to work in a dynamic, growing tourism business
- Generous discounts on Journey Beyond travel and experiences
- An attractive salary
- Study Assistance policy
- Parental Leave program
- Purchased Leave policy
- A career with opportunities for progression, transfers, and secondments
- Employee Referral Policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
