Systems Integration Officers (Aps 6) - End User Computing

• salary: $92,210 - $104,135 (plus 15.4% superannuation
• locations: Adelaide, Brisbane, Canberra, Geelong, Melbourne, Perth or Sydney
• multiple permanent positions, full-time or part-time hours, flexible working arrangements

The Australian Bureau of Statistics (ABS) is looking to fill Systems Integration Officer positions in the End User Computing (EUC) section within our Security and Infrastructure Branch.About the roleResponsibilities of this role may include:

• manage ICT projects and technology migrations
• deploy and maintain ABS computer infrastructure and services (on-premise and cloud-based)
• provide technical support and advice for all End User Computing infrastructure, services and applications (including collaboration, operating system and/or software)
• consult with business and technical stakeholders to perform requirements gathering and implement solutions to satisfy those requirements
• assist in the provision of a stable and reliable collaboration environment (including Microsoft Teams and Office products)
• diagnose and resolve complex technical problems
• resolve direct client queries (level 2/3 type support)
• provide overall support and management of the ABS ICT End User hardware fleet, including (but not limited to) laptops, mobile devices and printers
• assist with the management of staff to ensure Delivery & Support services are delivered across all ABS offices.

About the business areasThe Unified Communication workgroup is responsible for:

• video/voice/chat collaboration services in Microsoft Teams
• video conferencing facilities and management infrastructure
• management of cloud-based call centre services (CCaaS)
• digital media infrastructure for live streaming and on-demand services of events and meetings

infrastructure projects such as
o technology migrations (such as Skype to Teams, adoption of Microsoft Teams recording and events streaming)
o designing and implementing audio visual infrastructure
o planning and implementing desktop and cloud-based collaboration services * Microsoft 365 services

• managing and administering within virtual environments (including virtualised desktops).

The Application and Operating Systems (App & OS) Management teams are located in several ABS offices around Australia, responsible for the establishment and delivery of secure, contemporary End User desktop platforms (physical and virtual) including:

• the ABS’s desktop computing platform, both Virtual Desktop Infrastructure (VDI) delivered via Citrix and hosted on Nutanix (on-premise) and a fleet of traditional laptops running Windows 10 or Windows 11
• statistical and non statistical application libraries (AppV, MSIX and XenApp)
• multimedia and collaboration tools.

What we are looking for (selection criteria)You will be expected to have experience in some, or all, of the following:

• demonstrated experience in administering and supporting Microsoft 365 services, with an emphasis on collaboration services (e.g., Microsoft Teams, SharePoint, Microsoft 365)
• demonstrated experience in managing and delivering small to medium ICT projects, in a networked environment
• proven interpersonal skills with experience in providing ICT client service support
• experience managing, administering and supporting Windows desktops and applications in physical and VDI environments
• experience with Microsoft Endpoint Manager (MEM, MECM, SCCM)
• experience with Cloud based infrastructure (e.g., Citrix, Azure, AWS)
• capacity to utilise initiative, demonstrating a methodical approach to troubleshoot and solve complex technical problems.

Additionally, experience in the following areas will be highly regarded:

• demonstrated technical and leadership capabilities and experience
• tertiary qualification or relevant work experience in a relevant ICT field.

How to applyYou will need to upload your current resume, provide referee details and respond to the following:Tell us about your experience and how it relates to this role. Word limit is 500 words.Applications close at 11:30 p.m. AEST on Wednesday 10th April 2024.