AddressAbout Zscaler
Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
Have proven leadership skills, possess both sound technical backgrounds, coupled with excellent business acumen. We are looking for someone who has a track record of leading high performing teams to achieve their goals. You must have solid people management skills, but also the ability to manage escalations, and work in the fast pace of a rapidly growing company, so a calm head in a crisis is a must. You will also be expected to work closely with our cross functional teams in Support, Engineering, Ops, and sales, so a collaboration and team ethics is essential.
- Provide input to the organizations strategic initiatives and drive these with the team
- Establish operational objectives and work plans and delegates assignments to subordinates
- Drive behavior, motivate, and above all, support the existing TAM team – coach them, contribute to customer pursuits, get your hands dirty – whatever it takes…
- Hire and retain the best talent available
- Develop the team through training and certification
- Drive adoption and deployment strategies to meet customers’ business requirements
- Working closely with the Customer Success team to drive project and engagement plans with your clients
- Provide technical leadership during major incidents
- Improve service availability, security posture and service consumption
- Build a relationship with our clients
- Resolve the more difficult technical issues and lingering issues our clients may have
- Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases
- Maintain client specific documentation. Incident response plans, architectural and deployment documentation
The ideal candidate will have;
- Preferred past experience hiring/building and defining roles for a world-class technical teams up to 15 members
- Our strong preference is a proven consultancy background in Internet and Security technologies such as SWG, Sandboxing, FireWall, DLP, VPNs, MPLS, SD-WAN or WAN Optimization.
- Direct management experience (3 years minimum) with demonstrated effective leadership in terms of improving supervision of costs, methods, and staffing.
- 10+ years’ experience in a technical role involving networking or information security.
- Intimate knowledge of HTTP, HTTPS, TCP and core networking protocols.
- Strong customer management skills during and post incident response and the ability to influence our clients choices.
- You will have a working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls.
- Vendor certification CISSP, CCIE, CCNP, JNCIE, MCSE a distinct advantage.
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By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
