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Form of workNEC is a global technology leader delivering solutions and services to customers around the world including solutions for the Safer Cities, Smart Transport, Payments and Biometrics sectors.
Our Smart Transport and IoT team deliver and supports Transportation and IoT solutions for Enterprise and Government customers. This encompasses Public Transportation, Intelligent Transport Systems, IoT and In Vehicle Telemetry solutions along with professional services and support.
About the role
Due to ongoing growth we are seeking a Team Leader to join our Smart Transport team in Canberra to provide technical leadership for our Field Services team. The team is responsible for hardware installations and repairs on ticketing and communications equipment across the public transport network.
Key Accountabilities
- Provide technical leadership for asset management services
- Be an initial point of contact to triage and lead resolution for major incidents associated with assets and be a primary escalation resource for technical issues
- Manage centralised service centre in Canberra for Australian Smart Transport including device repairs, warehousing and stock audits
- Physical management of field activities for installed assets; moves, adds and changes
- Support customers and subcontractors when they are diagnosing complex Level 1 hardware issues either face to face, over the phone or via email
- Provide technical leadership and support for the entire methodology processes relating to product lifecycles, asset lifecycles, support lifecycles and operational practices.
About you
- Minimum 5 years of experience in a relevant leadership position
- Minimum 3 years of proven experience in similar role, including maintenance of electromechanical and electronic devices.
- Ability to understand underlying solutions on all applicable technologies provided to current and upcoming clients.
- Demonstrate highly developed leadership skills for communication, motivation, teamwork and proactivity
- Ability to conduct in field and workshop based electronic repairs and provide ad hoc and planned leave coverage for field service engineers.
- Ability and willingness to work shifts within 6am-7pm timeframe during business days
- Solid understanding of product, asset and support service lifecycles to drive technical solutions.
- Awareness of warehouse operations to manage a self-user store
- Ability to provide input into product design and selection to minimise ongoing service and maintenance costs and effort for Smart Transport devices
- Demonstrated knowledge of Workplace Health and Safety procedures and safe work practices
- TAFE Certificate III Electronics and Communications or equivalent industry experience
- A valid Australian Driver’s License
Come work with us:
At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction, and you will enjoy a wide range of benefits such as flexible work options, 12 weeks paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and wellbeing program and much more.
NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders.
