Team Leader Claims Processing & Admin Services

• Fixed term 12-month contract
• Adeliade/ Brisbane Office / Work from Home 
• Applications close: COB Friday 26th April

The opportunity:

The Team Leader’s primary role is to lead, develop, mentor, coach and inspire a team population by driving a high-performance culture that is focused on delivering an exceptional customer experience that is efficient, profitable, and sustainable.

The Team Leader is responsible for the day-to-day operations and will be required to analyse results and performance and deliver strategies to achieve and exceed individual and team targets. This will be achieved through the development of individuals through behaviour coaching and performance management whilst embedding a customer centric, and first resolution culture.

This is a hybrid fixed term 12-month position, located in our offices in Adeliade or Brisbane. 

Key responsibilities include:

• Effectively lead and manage people, processes and technology to facilitate the delivery of excellence in service, operational and productivity efficiencies, people performance and achievement of financial budgets, while ensuring Admin Services and Claims Processing is a place where people want to work
• Monitor and increase conversion rates within team through better use of call practices and coaching
• By personal example lead the adoption of Bupa Australia Vision and Values
• Proactively manage change and coach the team through change management process.
• Foster effective relationships with other business units to ensure success of business initiatives.
• Effective day to day management of the team acting as a point of escalation for decision making
• Manage the performance of the team in line with Bupa’s policies and processes and in a way that leads to improvements in employee engagement
• Identify, support and implement strategic initiatives to ensure efficiencies and increase automation

About you:

• Minimum 2-5 years' experience in a leadership role, coaching others to achieve better customer experiences
• Proven ability to successfully lead and inspire teams to achieve or exceed targets through driving a high-performance culture
• Experience in building strong sustainable partnerships with both internal and external stakeholder groups
• Demonstrated experience in managing customer relationships and highly legislated claims environment
• Ability to work in a rapidly changing, sometimes high-pressured environment and meet deadlines
• Experience in effectively resolve provider / broker / client complaints 
• Organizational skills and strong ability to manage complex processes
• Driven to make decisions based on business policies and customer needs
• Strategic and result-oriented team player with a track record of success and the ability to work independently

We’ve got your back

The special thing about Bupa is that care is at our core and will always be a part of how we operate. Extending that, we want our people to feel they are benefiting from Bupa’s purpose: so that everyone is supported to live the healthiest and happiest version of themselves. Simply put, this is what wellbeing means at Bupa.

Our global wellbeing program covers all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We are providing health benefits, information and support for everyone who works here, no matter their role. 

Our range of benefits include:

• Fully subsidised health insurance products - How good is that!
• Discounts on travel, car and home products, as well as discounts on Bupa services such as Dental and Optical, skin checks and vaccinations
• Discounted products and services via our extensive partner network, like Apple, Endota Spa, New Balance, Garmin, JB Hi Fi, 
• An additional annual leave day for you to focus on your wellbeing
• An additional volunteer day each year for you to give back to your community

There is nothing half-hearted about what we do at Bupa, Apply now!

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.

Please note that selection processes will commence immediately following closing date and late application may result in exclusion from the process.