AddressAbout the opportunity
The Enterprise Aviation Processing (EAP) system is a business critical system used to manage permissions, certificates, licences and surveillance for CASA and industry.
The Information Technology Branch (ITB) within CASA is responsible for providing project and operational support for the system. The Team Leader EAP is responsible for managing the day to day operations of the EAP operations team including system performance, availability, and end user support.
The role is responsible for the following:
- Developing and managing the EAP operational support work program to ensure it contributes to achieving the strategic and operational priorities for ITB and CASA.
- Working with operational and project teams to ensure EAP meets business requirements. This includes identifying and documenting requirements, developing and documenting application configurations.
- Coordinating service and change requests, testing and training of new/enhanced functionality, and providing assistance and advice to EAP users.
- Maintaining CASA manuals, training materials and workflows to retain currency with regulatory changes and as each new release of EAP is implemented.
- Building the team, systems, processes, and stakeholder focused culture that ensures that they have a consistent and positive experience.
- Proactively work with internal and external stakeholders and ensure their needs/requirements are clearly understood, and expectations are effectively managed.
- Taking responsibility for stakeholder escalations, managing risk and issues regarding new initiatives and provide updates through regular meetings with business areas.
- Researching and preparing written briefs, reports and other documentation for internal and external audiences.
- Leading, coaching and developing the capability of the team including seeking opportunities for continuous improvement.
- Modelling and promoting workplace safety, equity and diversity, participative management and environmental management in the workplace and act in accordance with CASA’s Values and Behaviours.
Our ideal candidate
Our ideal candidate must demonstrate the following:
• Strong technical background that can support a team to resolve complex issues quickly and effectively, within defined timeframes.
• Demonstrated experience in supporting enterprise business applications and tailoring COTS solutions to meet business requirements.
• Exceptional stakeholder engagements skills including the ability to liaise with business and technical staff at all levels and engage effectively with vendors.
• Demonstrated ability to manage and enhance the operational efficiency of the ICT environment in a complex environment meeting expectation of both internal and external stakeholders.
• Demonstrated ability to communicate with influence (both verbally and in writing) with the capacity to communicate complex technical concepts to non-technical people.
• Excellent communication (written and oral) skills with the ability to manage relationships with a wide variety of internal and external stakeholders, which are built on credibility and trust.
• Relevant tertiary or formal qualifications would be highly regarded.
• Ability to engage with Aboriginal and Torres Strait Islander employees in a sensitive, respectful and equitable manner.)
• Promotion of workplace safety, equity and diversity, and act in accordance with the CASA Values and Behaviours.
Eligibility requirements
Employment with CASA is subject to conditions prescribed within the Civil Aviation Act 1988. The following eligibility requirements apply to this position:
· At minimum, prospective CASA employees must undergo pre-employment screening. You must be willing to provide required information to successfully undergo a police record check.
· Must be an Australian citizen or permanent resident.
· Currently holds a Commonwealth security clearance to Baseline or have the ability to obtain and hold a clearance at this level.
Affirmative Measures
This vacancy is being advertised concurrently under a general and an affirmative measure recruitment process.
Affirmative measures is only available to Aboriginal and/or Torres Strait people or people living with a disability, evidence will be requested if your application progresses under an affirmative measures process.
About us
The Civil Aviation Safety Authority’s (CASA) primary function is to conduct the safety regulation of civil air operations in Australia, Australian civil airspace and the operation civil air operations in Australia, Australian civil airspace and the operation of Australian aircraft overseas.
CASA is committed to having a flexible and inclusive workplace and recognises and values the diversity of the wider Australian community.
We encourage and welcome applications from people with Disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ people, people from culturally and linguistically diverse backgrounds and mature age people.
Culture and benefits
We value our people. CASA values social and cultural diversity and is committed to a safe workplace. We are committed to the attraction, recruitment and retention of Indigenous Australians and encourage applications from Aboriginal and Torres Strait Islander peoples.
CASA is committed to attaining and retaining the highest quality of skilled professionals and providing a desirable work environment in which they can maximise their talent and potential. We provide rewarding careers, promote work-life balance and support professional and personal development.
Contact Officer for enquiries: Peter Thomson | 02 6217 1*** | *************@casa.gov.au
Closing Date for Applications: 11.59pm AEDT, Thursday 11 July 2024
For full details and information on the role please visit the Careers | Civil Aviation Safety Authority (casa.gov.au). Applications for all CASA vacancies must be submitted through the CASA e-Recruitment portal."
