Team Leader - Export Documentation

Permanent full-time or (flexible) part-time position 

Balco Australia Pty Ltd is a major supplier of hay and straw products to international markets. Balco is an equal opportunity employer with a strong focus on growth, innovation and ensuring the quality of our product.

A newly created vacancy has become available in the Export Documentation team to lead and facilitate the efficient and accurate processing of export orders.  This role is suitable for a highly organised and engaging leader who enjoys motivating and training others in a highly structured and detail-oriented environment.  

Primary Objectives:

• Lead a team of Export Documentation officers to ensure all documentation is accurate, complete and compliant with the Dept of Agriculture (DAFF) and other related regulations. 
• Maintain an understanding of export DAFF requirements and international trade regulations and stay up to date on regulatory changes.
• Train, motivate and guide export officers on documentation protocols and address performance issues promptly and constructively.
• Delegate tasks effectively and monitor individual progress against task completion.
• Implement quality control measures, continuous improvement and appropriate technology to optimise workload and minimise errors.
• Build strong relationships with clients and proactively address their enquiries and concerns to deliver outstanding customer service.
• Collaborate with internal and external stakeholders to optimise communication channels and relationships. 

Reporting to the Export Co-ordinator you will be responsible for the following:

• Team leadership and managing performance.
• Quality, accuracy and efficiency.
• Time and task management (delegation).
• Team building.
• Customer relations and service delivery.
• Continuous improvement.

The successful person will need to possess the following:

• Experience in Export Documentation, preferably for export to Asia (e.g. China, Japan, Korea). 
• Strong leadership and training skills.
• Excellent attention to detail and accuracy.
• Good verbal and written communication skills.
• High level of knowledge of Excel and other Microsoft Office products.
• Good understanding of computer-based document processing systems.
• Good planning and organising skills. 
• Continuous improvement implementation. 

Relevant ongoing training will be provided to the successful candidate along with financial incentives based on performance against KPIs. 

 Enquiries: Sam Wright, Export Co-ordinator, *******@balco.com.au

 Applications must:

• address the above criteria in a tailored resume and cover letter
• be directed via the email address *******@balco.com.au
• contain the position titleonly as the email subject line

Applications are scheduled to close 13th April 2024. 

*Shortlisting will commence immediately, and the role may be filled prior to the closing date if a suitable candidate is identified.