AddressWe're hiring a Technical Automation & Data Migration Specialist
Hi there, we're The Lookout Way, and we make Lookout — a SaaS-based care management platform that powers aged care and NDIS service providers to get exceptional outcomes for their clients, families, and support workers.
We did this originally at our sister company, Five Good Friends, and today our mission is to transform every service provider into a world-class operator. Lookout has already empowered over 1,000,000 hours of support in the home.
About the job
In this role you're responsible for:
- Data transformation and migration from a range of external systems to meet project deadlines and the requirements of Lookouts API or Import tools.
- Liaise with clients, sales, project managers, and our engineering teams to implement automation solutions utilising our API and iPaaS platform.
- Continually learning, developing and maintaining knowledge and skill in order to be able to create solutions to technical/application client problems and queries.
- Resolving client problems and queries in an effective and timely manner - updating clients on progress during problem resolution.
- Identifying more complex technical issues for escalation and effectively using the pre-established escalation process.
- Logging and accessing technical solutions within a database and thoroughly documenting the status of all client liaisons and communications.
- Contributing to the achievement of Sales targets and customer satisfaction through the delivery of the highest quality Pre-Sales support.
- Assisting the Sales Team with Pre-Sales activities including the development of formal Sales plans and proposals.
- Participating in user requirement analyses and maintaining an in-depth knowledge of products/services to fulfil customer needs for selected accounts.
- Undertaking tasks requiring technical analysis, diagnosis and problem solving, qualifying the product/service fit and defining support needs.
What you would have in your toolkit:
- Strong customer service orientation.
- Excellent communication skills.
- Problem analysis and problem-solving skills.
- Excellent presentation and communication skills.
- Analytical, diagnostic, project management and problem-solving skills.
- Ability to tailor presentations according to the needs and varying levels of understanding of different audiences.
- Basic technical web fundamentals highly valued - HTML, CSS, Javascript, SQL
- Experience with API to API integrations using “no code” solutions like Zapier, Boomi, Workato or similar.
Perks & position
The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.
- This is a full-time position.
- Upon completion of probation, you will get an Annual $500 health and well-being allowance to spend on anything contributing to your health and well-being away from work.
- On top of the standard 4 weeks of annual leave, after your second year, you will accumulate an additional day of annual leave each year you are with us. You will also have access to our Pandemic Leave policy and have the chance to purchase additional annual leave. These benefits are pro-rata for part-timers.
- You'll also get a laptop, adapters, and a display.
- Our head office in North Quay in Brisbane, however following your induction, you can work from home or hybrid.
- Access to our employee assistance programme, where you can receive free confidential and professional counselling.
- Parental leave benefits –All caregivers who are eligible for the government’s paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.
- One free Five Good Friends membership plan, which covers the Care Management fees. This can be used for a loved one who is supported by our sister company, Five Good Friends. This could be worth more than $7000/yr.
- And… After 5 years of continuous service, you will receive a trip to Okinawa, Japan, the community that inspired the creation of The Lookout Way. Costs of your return economy airfare, 5 nights in hotel accommodation and airport transfers will be paid.
We don’t expect you to know Lookout before you join, so you’ll get an education budget and the support of a kind, flexible, and inclusive team to help you learn.
