AddressAbout Ordermate.
Our vision is to “Shape the Future of Dining”- to allow hospitality businesses to pivot, promote & progress in order to unlock their vision. We provide more than just great POS solutions, by working with the best hospitality operators to Engage and Attract more diners. We create an experience that is inspired, through sharing our insights, tech, hospitality knowhow - we’re all foodies too.
This role’s purpose is to facilitate the customer service/technical requirements within the Ordermate team and ensure our customers are always looked after with the highest level of service in mind.
Key Responsibilities of the role:
- Liaising with customers, stakeholders and staff regarding our customers' technical queries.
- Focus on solving enquiries in the best interest of our customers and in a timely manner.
- Ensuring customers are happy with the support provided
- Taking ownership of assigned issues and escalations.
- Documenting all customer interactions on our CRM System
- Working with the technical/service team and completing all staging of hardware/software, for on-site installations.
- Communicate with customers about upcoming installations and upgrades
- Perform onsite installations to the highest quality and standards.
About You:
- You love talking to people, are customer focused, friendly and accommodating.
- Have patience and empathy when dealing with customers.
- Excellent firsthand knowledge of networking skills including TCP/IP, ADSL, WIFI & VPN.
- Demonstrated experience building and setting up PC’s and networks.
- 1-2 years working in a similar industry and/or in a similar role for a competitor.
- Be able to juggle several responsibilities and stakeholder expectations.
- Excellent knowledge of Microsoft Windows XP/Vista, Word, Excel & Outlook.
- Have a thirst for knowledge.
- Hospitality experience and/or exposure would be highly regarded
Why Ordermate & Oolio POS?
- Work with a tight knit team who embrace innovation and are committed to being excellent at what they do.
- Regular team/company catch ups and staff events.
- Diversity and Equal Opportunity is a big focus for us.
- Your ideas, inputs and suggestions are welcomed and actually get taken into account.
- Unlimited potential for career growth across the Oolio Companies.
If this role is of interest to you, please apply via the SEEK link.
