Technical Customer Success Manager

CIM

To make it easy to operate large buildings at their peak performance

CIM creates innovative building analytics software that helps run large buildings at their peak performance. Our award-winning PEAK platform integrates building intelligence, machine learning and technical engineering support to improve efficiency, sustainability and comfort across property portfolios. Our customers include large real estate investment trusts, superannuation funds, governments, major cultural institutions and property portfolio owners and operators. We have offices in both Europe and Australia.

CIM is a well-established start-up with a passion for reducing building carbon emissions, and we are looking for someone who is equally passionate about the environment and technology. Our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with an extremely talented and diverse team who value curiosity, trust and collaboration.

Your primary objective will be to deliver an exceptional customer experience and develop a Customer Success partner program with an aim to expedite the adoption of our platform.

• 💬Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 👍🏼Adoption and Success Management
  

  Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

• ⭐️Sales and Customer Success Process Improvement
  

  Experiment with new ideas, processes and tools to improve and scale the way that we engage with customers

• 👥Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🛎Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 💡Problem solving
  

  Identifies problems and develops logical solutions that address the problems