Address
Form of workKey Responsibilities:
• Provide technical service to the engineering team.
• Demonstrate competence in various engineering disciplines, particularly related to RDS & PS24 products.
• Conduct planned routine maintenance and corrective tasks on products and associated computer systems.
• Perform duties in a professional and courteous manner, promoting company interests.
• Manage car stock control effectively and complete service administration tasks promptly.
• Provide customer training and instruction as necessary.
• Handle Incotec tickets & tasks efficiently.
• Act as a key contact point for customers in the designated region.
• Report to the Field Service Team Lead Australia and matrix report to the Sr Manager Service.
• Support Helpdesk and non-technical teams in other departments.
• Undertake any other duties within the role as required.
Minimum Job Requirements:
• Higher education qualification HNC/ONC in Mechanical, Electrical, Electronics Engineering, or Mechatronics, or proven career history in Field Service or technical service.
• Willingness to learn new products and technology.
Experience:
• Minimum three years of experience in customer support within the technology industry.
• Extensive Field Service experience, engaging directly with customers.
• Experience in fault diagnosis, troubleshooting, repair, or design of electrical/electronic circuits.
• Experience with various systems and components including high-value machinery, pneumatic systems, sensors, computers, servo motors, etc.
• Proficiency in using relevant software packages such as Microsoft Word & Excel.
• Understanding of the Healthcare/Pharmaceutical industry is desirable.
Skills:
• Clear communication skills.
• Ability to build and lead teams.
• Strong written and verbal communication skills.
• Conflict resolution and negotiation skills.
• Collaborative teamwork skills.
• Adaptability to change.
• Listening skills.
• Attention to detail.
• Acceptance of constructive criticism.
• Ability to react effectively to uncertainties.
• Commitment to cost reduction/control.
• Coaching and mentoring abilities.
• Proficiency in Microsoft Office.
• Advanced troubleshooting and communication skills.
Aptitude:
• Willingness to learn and troubleshoot.
• Flexibility to travel and work away from home.
• Good communication and customer-facing skills.
• Possession of a clean driving license.
Working Conditions:
• Home-based hybrid working, living near motorway networks.
• Travel throughout Australia required for Field Service work and training.
• Occasional travel to the UK for training.
• Role involves scheduled maintenance, ad hoc support calls, parts replacement, fault-finding, safety checks, and stock counting.
