Telephone Interviewer

Roy Morgan is Australia's best known and longest established market research company, with an unparalleled reputation for reliable, accurate, meaningful, revealing market research.
Quality research and insights have never been more critical than right now. The world we live in and the markets that operate around us are experiencing major disruption and shifts. Clients from across both the public and private sectors are reaching out for Roy Morgan's support with many exciting projects currently ramping up.
We have a large number of Telephone Interviewer roles opening up, all of which can be conducted working from home, if you live in Australia.
Key responsibilities for the role:  

• Conduct telephone interviews in a professional and accurate manner with respondents
• Achieve target response rates and data integrity scores
• Represent the company in a professional manner at all times

To be successful in this role you must:  

• Have previous research experience, although not mandatory, will be looked upon favourably
• Be able to commit to minimum 3 shifts per week. Shifts run in the evenings Monday-Friday, from 4pm - 8.30pm AEDT, and on the weekends, from 11am - 4pm AEDT
• Have the ability to work from home on a Mac/Windows PC/Laptop
• Have a reliable computer for work purposes
• Have a steady working location free from external noise and distractions
• Have a reliable internet connection (must be able to stream YouTube/Netflix reliably and ethernet connected is preferable over wifi)
• Have good computer and technical skills, including standard web (e.g. email, website navigation) and the ability to use Google Chrome confidently
• Be able to demonstrate a confident, friendly and professional communication style and the skill to engage well with people over the phone
• Have the capacity to display empathy and patience
• Have mature social skills due to a healthy level of social awareness
• Be able to demonstrate fluent and professional English language skills (both spoken and written)

Please note that this is a casual position.
Complete training will be provided to all successful applicants.
If you think you have what it takes, email us on hr@roymorgan.com with your resume, outlining your expression of interest. Interviews will commence immediately.
Roy Morgan values diversity and is committed to building an inclusive workplace culture that reflects our community. We encourage diversity and recognise the enrichment diversity brings to our business and people - whether its diversity of skill, experience and/or background. We welcome applications from diverse backgrounds and community groups including Aboriginal and Torres Strait Islander peoples.