AddressABOUT US
As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game so that everyone can share in its heritage and possibilities.
The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.
We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone.
Aboriginal and Torres Strait Islander peoples are encouraged to apply.
ABOUT THE ROLE
The Casual Ticketing Administrator is responsible for providing administrative support across all AFL Competitions by fulfilling internal ticketing requirements of AFL stakeholders. This includes ensuring update-to-date financials, responding to inbound customer queries, and providing general administrative support to all team members.
A DAY IN THE LIFE OF
Key Accountabilities:
- Allocate and distribute internal and external stakeholder ticketing requirements both interstate and in Victoria
- Deliver standard internal AFL ticketing allocations (e.g. Auskick, Umpires, enclosures) as required
- Assist in the processing and distribution of AFL and Club accreditation
- Assist in the delivery and fulfilment of ticketing programs.
- Accurate data entry and management of all ticketing databases including AFL Award Winners, accreditation, and ticketing programs.
- Management of AFL Ticketing & AFL Award Winner inbox with emails responded to in a timely manner
- Communicate ticketing updates effectively and in a timely manner to internal and external stakeholders
- Where required support the Ticketing Department in any task to assist in the delivery of all ticketing services and operations, including match days.
- Understanding of best practice, compliance and policy frameworks regarding ticketing operations to respond to enquiries as required
- Provide detailed and timely reports in appropriate formats as required
OUR IDEAL TEAM MEMBER
Core Competencies:
- Demonstrated experience with ticketing systems and processes.
- Ability to work independently and to strict guidelines and deadlines
- Strong team work ethic
- Ability to effectively multi-task
- Outstanding customer service
- Strong attention to detail
- Ability to build and maintain good working relationships with internal and external stakeholders
Mandatory
- Minimum of 12 months experience in a ticketing related role.
- Competency with ticketing systems and processes.
- Background in customer service or engagement.
Desirable
- Completion of VCE or equivalent
- Experience in customer service or engagement
- Experience in office administration
- Working knowledge of all Microsoft Office products (especially excel
- Working knowledge of ticketing systems and processes
- Knowledge of membership databases
- Experience or knowledge of AFL or other large-scale sporting organisations
OUR CULTURE
THE PERKS
- Play The Day Your Way – a flexible approach to your working life
- My Development – lean into the AFL’s My Development program consisting of on-the-job training, coaching and mentoring, and formal learning
- Play Well – access to our extensive Health and Wellbeing program centered around our belief in a healthy body, healthy mind, and healthy workplace
- My Benefits – with thanks to our AFL Corporate Partners, access great benefits and discounts
- AFL Silver Memberships – permanent team members can access AFL matches at Marvel Stadium and the MCG, enjoy and share the experience of our game with your family and friends!
Applications Close: 26 March 2024
