AddressAbout Transdev John Holland Buses
Transdev John Holland Buses (TJHB) is an integrated joint venture partnership between Transdev Australasia and John Holland, combining the know-how of one of the world’s leading mobility companies and one of the nation’s leading integrated infrastructure, transport services and building companies.
TJHB operates public transport services across Sydney’s iconic Eastern Suburbs (Region 9), with depots situated in Port Botany, Randwick and Waverley.
Customer Experience Officer
Transdev John Holland Buses (TJHB) is seeking a polished and experienced Customer Experience Officer to deliver prompt and first-class customer service through the interaction of the passenger public by delivering informative and accurate feedback responses, resolving escalated customer complaints, and championing the TJHB values.
This is a full-time permanent position based at our Randwick bus depot as part of the Customer Experience team.
About the role:
- Act as the first point of contact for all customer's enquiries and feedback via email, chat and phone in a prompt and accurate manner
- Collaborate with the operational team to investigate customer feedback to ensure effective resolutions.
- Deliver outstanding customer support and experience using strong interpersonal and written communication skills.
- Contribute and work together for the success of the Customer Experience team by meeting client expectations and exceeding the overall objectives.
- Maintaining accurate records of Customer interactions and activity in the CRM and other internal platforms.
- Assist with reception calls, inquiries and including lost property items.
About You
- +1 year of experience in a similar role.
- Exceptional customer service skills with polished verbal and written communication skills.
- High attention to detail and accuracy
- Able to multi-task and work effectively under time pressure
- Ability to work both autonomously and well within a team environment
- Demonstrate strong interpersonal skills.
- Proficient in Microsoft Office suite and CRM systems.
- Previous experience in the public transport industry is desirable
Your Benefits
In return, you will receive:
- FREE Opal Pass to travel within the Sydney metropolitan area*
- Free access to 24/7 Employee Assistance Program
- Access to extensive employee wellbeing programs such as Fitness Passport
- Our commitment to your job stability and ongoing career development.
- Continuous support and growth possibilities.
*As per Transport’s T&C’s
Our Values and Benefits
The work we carry out at Transdev John Holland touches the lives of our families, friends and future generations alike. Contributing to our growing, global business means you can make your mark, push boundaries and reach your maximum potential.
As an equal opportunity employer, we are committed to reflecting the diversity of the communities we serve. We support applications from people representing all diversity groups and ages such as Aboriginal and Torres Strait Islander, Lesbian Gay Bisexual Trans and/or Intersex (LGBTI), people with disabilities, religious beliefs, and ethnicity.
Our recruitment processes include police checks, reference checks and right to work checks. By submitting your personal information to Transdev John Holland you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy.
