Tourism Administrator

About the role
The Tourism Administrator is responsible for coordinating and processing sales through the tourism industry and providing assistance to the marketing and ticketing when required.

This is a 2 year fixed term contract.

Key Areas of focus
Ticketing

• Receive booking requests and manage bookings in Opera Australia’s ticketing platform, Tessitura.
• Ensure product and rates are communicated to agents and travel companies when new events go on sale.
• Upload and maintain content and pricing for online travel agents (OTA) and channel managers.
• Complete a regular audit of OTA partners to ensure that Opera Australia material is presented accurately.
• Ensure tour operators and online travel agents are correctly updated on product availability and inventory.
• Maintain the tourism database in ticketing system (Tessitura).

Accounts Receivable

• Ensure that all tourism distributors are contracted and maintain record of terms and conditions.
• Manage reservations and credit accounts and ensure that all tickets are paid for by the due date.
• Produce outstanding invoice summary of all product/performances which are now payable.
• Match up remittances with outstanding invoices in Tessitura and contact agents about discrepancies.

Sales & Marketing

• Processing large numbers of ticket orders across many Opera Australia events.
• Assist with ticket coordination of famil events for tourism distributors and representatives.
• Attend travel trade events in Australia or overseas representing Opera Australia as required.
• Ensure follow-up to trade events is completed.
• Create, update and distribute tourism sales collateral, including rates sheets, fact sheets, and video training.
• Coordinate delivery of tourism marketing collateral, including brochure distribution, to retail agencies and sales reps.

About you 
We are seeking candidates who have a high-level verbal & written communication skills, demonstrated high level interpersonal and relationship management and advanced attention to detail and problem solving and judgement skills.

In addition to this you will have:

• At least one year of experience in ticketing
• Skills as a relationship builder with experience managing stakeholders

It is preferable you will have:

• Tertiary Qualifications in Marketing, Tourism or a related field
• At least one year of experience in tourism sales
• Experience using Tessitura or similar ticketing technology
• High level IT skills including experience with Microsoft Office Suite

Appointment to this position is subject to the position holder having residency status and/or possessing a visa with work rights.

About Opera Australia
Opera Australia’s (OA) Vision is to become an opera for a 21st century Australia with a mission to bring an Australian stamp to telling great stories through music and song.

Opera Australia is one of the largest arts organization in Australia, presenting performances at the Sydney Opera House and Arts Centre Melbourne as a resident company, as well as working collaboratively with venues across the country (such as Queensland Performing Arts Centre, Uluru, Cockatoo Island, Her Majesty’s Theatre) for special events.

For more about OA please refer to our website: opera.org.au/

What we offer

Being Australia’s National opera company, we are committed to fostering a safe and collaborative environment for all. Our values are Curious, Creative, Collaborative, Brave, and Inclusive, and we are dedicated to supporting your journey at OA.

• Hybrid and flexible work environment
• Strong diversity and inclusion priority 
• Generous Leave Policy including First Nation's Cultural & Ceremonial Leave, Cultural & Religious Holiday Leave, Education Leave, Women's Health Leave, Gender Affirmation Leave, and more 
• Employee Assistance Program
• Employee discounts through our Swag Rewards platform and other affiliated businesses
• Complimentary tickets to select Opera Australia shows

If this sounds like you then click 'Apply' to send through your CV and cover letter.

Applications close on 5th February.

For any enquiries about this role, or a copy of the full position description please contact our People team at ******@opera.org.au

Opera Australia is committed to enabling and preserving a culture of inclusion and connectedness. Our team come from all walks of life. We acknowledge that all individual differences, life experiences, self-expression, and talent represent our culture and reputation of Opera Australia. In recruiting for our team, we welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression.