Tow Truck Operator

At the NRMA, we’re about people – those we help on the road and in the community, and those who make up our trusted team. We’re constantly evolving and looking for new ways to help our  members  while contributing to a sustainable future for all.   

To do this, we need to recruit the right people – because our people are at the heart of everything we do. We’re looking for new Tow Truck Operator team members who want to come on the journey with us.     

You’ll be part of a purpose-led organisation with an inclusive team culture that encourages, supports  and celebrates the diverse voices and background of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.    

NRMA Tow Truck Operators play a critical role in supporting our members across Australia by helping to keep them safe and moving.  

You will be part of a dedicated and friendly team responsible for responding to road service calls, loading, transporting and unloading vehicles across the Greater Sydney Metropolitan area. You’ll be the ‘face of help’ representing our brand on the road, with your professional, safety and solution focused approach.              
 
Your key responsibilities will include:      

• Create exceptional member experiences through every interaction with members and the community.    
• Be a team player contributing to the success of the team by maintaining a positive and excellent attitude towards your work, giving support to fellow team members.    
• Understand and drive superior safety practices - following safe working procedures to ensure the highest levels of safety are achieved.    
• Demonstrate self-leadership – motivated by driving your own development, keeping up with new technical skills and industry trends.    
• Utilise Towing and Transportation safe practices to analyse the vehicle breakdown position and identify the most appropriate action to recover, secure and transport the vehicle in accordance with Safe Working Procedures and the Tow Truck Industry regulations.     

• A full valid NSW Medium Rigid Driver’s License (or higher)  
• A valid Tow Truck Driver’s Certificate or be eligible to obtain one prior to commencement. It is highly recommended that you apply for your Certificate at the time of job application to avoid delays - How to apply (Please note: completing this does not guarantee you a position at the NRMA).    
• Flexibility to work on a rotating roster over a 7-day week (including public holidays) – for 12-hour shifts between 6:00am – 10:00pm  
• Exceptional customer service and demonstrated experience to work effectively with a broad spectrum /diverse range of groups and people.    
• Strong communication and active listening skills    
• A flexible and robust attitude, together with a positive mindset     
• An ability to adapt to change and work within new and changing parameters.   

This position will be based out of our Wetherill Park depot and you will be required to pick up and drop off your Tow Truck from this location daily. We are however in the process of acquiring another depot location where you may need to work from after 2024.

A passion for transportation, cars or trucking and/or relevant experience in the industry will be highly regarded.

Why join NRMA ?      

To help our employees feel valued, engaged and celebrated we provide a range of  employee benefits including:      

• Complimentary Roadside Assistance with NRMA Blue Membership    
• Generous discount on all NRMA insurances    
• Join an organisation awarded one of Financial Review’s BOSS 2022 Best Places to Work    
• Work with a WGEA cited Employer of Choice for Gender Equality   
• Enjoy an inclusive environment where everyone is respected and valued for who they are and their unique contribution    
• 18 weeks paid primary, and 4 weeks paid secondary parental leave

Apply today!

Shortlisted applicants will be invited to complete a phone interview (please monitor your email inbox including junk mail and phone calls).     

If you have been referred, don’t forget to note this in your application. If you have applied for this position within the last 6 months, you don’t need to reapply – your application will be assessed and we will be in touch if your application is shortlisted further.     

Please note: An offer for this role will be subject to successful pre-employment checks including reference checks, pre-employment medical assessments and a National Police Check. A Driving History check will be requested prior to interview stage and must pass NRMA’s Driving History requirements for this position.      
   
Want to learn more?      

If you are interested in a career as a Tow Truck Operator but do not currently have a minimum MR licence, please visit Roadside Recruitment | The NRMA (mynrma.com.au) for more information.