Training and Enablement Officer

Training and Enablement Officer Applications Close: 14/02/2024  11:45 PM Position No: 3446 Division: CX DX Program Location: Northern Suburbs Work Type: Permanent - Full Time Permanent, Full time Band 6 Salary $95,423.64 (Pro-Rata) Super/ RDO Flexible Working 19 day month or 9 day fortnight RDO option, your choice! The RoleMake a difference in our community! This position offers an exciting opportunity to be a key contributor in supporting both the initial delivery and ongoing evolution of a major digital and customer transformation program here at the City of Whittlesea. The role will focus on  the ongoing Training and development of customer experience processes and standards across the organisation, whilst collaborating with various teams and stakeholders to develop and execute plans across the City of Whittlesea. Playing a crucial role in ensuring successful organisational transformation and driving a culture of continuous improvement, this role will foster a culture of customer experience excellence, and promote a positive and adaptive mindset among employees. About youYou thrive in ambiguity and readily deliver as part of a high performing team, with experience in designing and delivering training solutions with a customer focus, with proven examples of how you implemented a change management approach to enhance the overall customer experience. With a demonstrated customer centric mindset, you have experience in assessing and solving problems to enable service delivery improvements in an environment of competing priorities and goals. If this sounds like you, then you should definitely apply! Want to know more?For more information about this position please access a copy of the position description via the link…
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