Training Knowledge Specialist

CSC is the trusted Superannuation fund for current and former Australian Government and Australian Government Defence Force employees serving our customers with our proud history for 100 years.

CSC is a superannuation fund with approximately $60 billion in funds under management. CSC is a progressive future focused employer with a drive to make a difference in the retirement outcomes for our customers.

Our purpose is to build, support and protect better retirement outcomes for all our customers. Our mission is to be the trusted and valued partner who achieves long–term investment objectives, guides informed retirement decisions, and gives our customers peace of mind that their futures are in safe hands.

The drive to make a difference.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

Your new role

As the dedicated Training Knowledge Specialist, you will play a crucial role in providing accurate and timely technical support to our Customer Group staff, while contributing to their ongoing technical development through coaching and training initiatives.

You will be responsible for developing, scheduling, and evaluating a range of formal technical training programs using contemporary methods. Working closely with subject matter experts and stakeholders, you will aim to understand and apply complex legislation and adjust training materials accordingly. Collaborating with the team and communicating clearly will help you in delivering complex training material in individual or group settings, fostering an inspiring learning environment.

To be successful in the role, you will regularly review training material and technical content to ensure its effectiveness and relevance. This will help identify opportunities to improve and enhance support offerings to CSC and continue our approach to continuous improvement.

This is your opportunity to be a key member of a close knit, professional and collaborative team who are focused on the best outcomes to ensure our customers receive the highest level of service and support.

What you’ll need to excel

• Australian Citizen with the ability to hold and maintain a baseline clearance
• Proven experience in developing and delivering technical training programs is essential
• Certificate IV in workplace training and assessment is highly desirable
• Demonstrated experience in coaching, mentoring and providing feedback
• A detail-oriented approach with the ability to review and improve training material consistently
• Proactive mindset to identify opportunities for improvement in technical support offerings
• Sound computer literacy, particularly in relation to Word, Excel and PowerPoint
• Experience in developing content for e-learning modules and preparing content for various platforms
• Excellent verbal and written communication skills

What you’ll get in return 

• Full time, permanent position (2 positions available)
• Ability to work from home with flexible working arrangements
• Opportunity to showcase your creativity and develop e-learning materials for CSC
• Influence the learning capability across the business and be involved with the end to end learning experience of staff

What you will need to do now

You will need to provide a current resume and a one page statement addressing your suitability to the position.

For any queries relating to this role, please contact Tina at ***************@csc.gov.au.

Please note: Agency submissions will not be considered for this position.

Applications close: Monday 12 Feb, 2024