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Form of workDoes the idea of assisting visitors with local information, as well as the ability to book their tours, accommodation and experiences on their behalf excite you?
Do you have a passion for the Top End and enjoy sharing all that it has to offer?
If you are a team player, creative, driven, have a passion for tourism and The Top End – we want to hear from you!
About the role:
The Top End Visitor Centre is currently seeking a vibrant and enthusiastic person to join our team. This unique role is a combination of providing visitor information and travel consultancy services.
Our Consultants are the face of our centre, liaising with visitors and operators on a daily basis in person, via phone and email. The purpose of this role is to provide a courteous and informative service for customers on all aspects of tourism in Darwin and the Top End region.
- Connect visitors with the products and experiences offered by Tourism Top End’s members, ranging from accommodation, car hire, tours and experiences
- Itinerary planning
- Provide information to visitors - road conditions, directions, things to see and do, services
- Sell retail products
- Represent Tourism Top End at Tourism Industry networking events, famils, monthly General Meetings and Annual General Meeting when required
- Ability to upskill to higher duty role, including supervising weekends and other tasks as needed
- Be part of a great team with a flexible working environment, with opportunities to grow and develop within the business
About you:
You are an exceptional customer service professional with strong communication skills. You have demonstrated time management skills and attention to detail, and you’re highly organised.
You can work independently and within a team in high-pressure situations and with competing deadlines, with a friendly and mature approach.
- You have strong computer skills and the ability to learn new systems
- Customer service focused and a desire to help people
- General knowledge of the Top End region
- Ability to travel Intra-Territory for training purposes
- Current NT Drivers License and be able to drive independently
- Ability to work on a rotating roster including weekends and public holidays
- Supervising experience - desirable
- Work well within a small team - essential
About us:
The Top End Visitor Centre is managed by Tourism Top End the peak tourism association in the Top End of the Northern Territory and has been representing the tourism industry's interests since 1973. As a not-for-profit, membership-based Association, Tourism Top End is responsible for regional destination development, marketing and advocacy. We promote the Top End for both leisure and business events supporting over 500 members.
Apply now! Only those successful in progressing to the next round will be contacted, but we genuinely thank all applicants for taking the time to reach out.
