AddressWe seek a highly motivated UC Support Engineer to join our growing team. The ideal candidate should have a strong understanding of VoIP and UC technologies and the ability to troubleshoot technical issues. The UC Support Engineer will be responsible for supporting our clients, configuring and maintaining PBX & AV solutions, and assisting with implementing new projects.
What's great about working for Leader & Breeze Connect?
- Happy, respectful, and positive work culture.
- Opportunities to really grow your career & move up in the organisation.
- Paid training & certifications available for all staff.
- Special staff-buy pricing on 10,000+ IT products.
- Travel interstate for roadshows & trade events.
- Local CBD location only 5 minutes walk to central markets.
Responsibilities:
- Troubleshoot and resolve tickets where an understanding of the SIP protocol, platform architecture, NBN, Network, and carriers is required.
- Assist with Post-sales queries for Meeting Room Systems / AV Solutions.
- Provide technical support across various UC products, i.e., 3CX, Yealink, Fanvil, Grandstream, SNOM, Sennheiser, and Microsoft Teams.
- Install, configure, and maintain PBX systems.
- Provide Remote assistance to partners and onsite Techs.
- Assist with the Scoping & Implementation of new VoIP projects.
- Maintain up-to-date knowledge of new VoIP technologies and changes in the field.
- Communicate effectively with clients and colleagues to resolve technical issues.
Requirements:
- Desirable experience with one or more Wholesale Telco providers providing pre-sales advice to clients.
- Strong knowledge with 3CX or similar PBX platform.
- Strong understanding of networking protocols and architecture (TCP/IP, DNS, DHCP, and firewalls).
- Strong Knowledge of PBX systems, installation, configuration, and management.
- Knowledge with Meeting Rooms / AV Solutions.
- Knowledge of NBN technologies.
- Knowledge of Microsoft Teams Calling.
- Knowledge of VoIP protocols (SIP, H.323, RTP, and RTCP).
- Understanding of cloud communication technologies and how they are used in VoIP solutions.
- Knowledge of security issues and solutions related to VoIP (encryption, authentication, and firewall configuration).
- Ability to adapt to new technologies and changes in the field.
Characteristics:
- Strong written and verbal communication skills needed to interact with team and partners.
- Well organised with the ability to multitask and handle pressure situations.
- Team player with ability to work independently and learn quickly.
- Ability to work proficiently with minimal daily guidance.
- Excellent troubleshooting skills.
- Individuals focused on personal development.
This is an excellent opportunity for someone looking to start a career in the VoIP industry. If you are passionate about technology and want to work in a fast-paced, dynamic environment, we encourage you to apply.
To apply, please submit your resume and a cover letter. We look forward to hearing from you!
