User Support And Training Officer

Full time (76 hours per fortnight)Nine-day fortnight optionGenerous superannuation (up to 16%, conditions apply)Free parking available onsiteHealth and Wellness program (including free annual skin checks/flu vaccinations, biennial health assessments, seasonal fitness/yoga and wellness sessions)Two additional public holidaysAccess to onsite gym facility (at the Civic Centre)Great location (on Albany Highway, close to Tonkin and Roe highways)Access to health fund corporate discountSalary range: $94,993 to $102,292 per annum plus super About the City of Gosnells (City)The City serves a diverse community of more than 135,000 residents. The City is a large local government organisation in Western Australia with a reputation for professionalism, innovation and excellence. City employees enjoy a work environment that encourages professional development and promotes a healthy work-life balance. About this positionThe City is excited to present a rare opportunity for a passionate IT Support and Training Officer to join our dynamic IT Service Delivery Team. This role is tailor-made for individuals who are committed to delivering exceptional customer service, advanced technical support, and comprehensive training to City staff.As the face of our Information Services branch, you will play a pivotal role in offering both level 1 and level 2 helpdesk support. Our diverse organisation spans from busy libraries and our friendly corporate offices to mechanical workshops, an enriching museum, and beyond, providing a rich and varied workplace.As a dedicated professional with a deep understanding of technology-centred training, you will be responsible for designing and delivering both engaging educational classroom sessions and personalized one-on-one coaching. Your efforts will be crucial in fostering digital literacy across the City as we embrace and integrate Modern Workplace technologies. This role is not just a job; it's a career opportunity to make a significant impact to an organisation that prides itself in serving its community, enhancing the digital experience for all City staff and contributing to our journey towards a more efficient, innovative, and inclusive digital workplace. What we are looking forTo be successful you must be able to demonstrate:Significant experience in course development and Training delivery.Experience in providing frontline IT support for end user devices and software.High level of communication skills, and ability to build and maintain effective relationships with a diverse range of people.Ability to think strategically in order to deliver creative solutions.Proven ability to multi-task effectively, under minimal supervision. Possession of relevant tertiary qualifications in Information Systems would be an advantage. Essential requirementsCurrent driver's licence.Current National Police Clearance (less than three months old). Please note: This is not essential to apply for the role but will be required at a later stage as it is an appointment condition. In return we can offer youA challenging and rewarding position, competitive salary, additional superannuation contributions, professional development opportunities, as well as the opportunity to work in a friendly environment and contribute to a forward-thinking Local Government organisation. Applications close at 4 pm on Monday 25 March 2024.The City reserves the right to conduct interviews before the closing date.