Vehicle Damage Assessor

Job Title: Vehicle Damage Assessor

Location: London area

Hours: 45 hrs per week. Monday – Friday

Salary: £40,000 per annum

Department Overview:

With a fleet of over 3000 vehicles, the Operations team are responsible for maintaining the fleet condition, managing vendors and providing safe vehicles for its members. The Operations department provide a crossover between all other business departments including Risk and Insurance, B2B, Fleet and Marketing.

Responsibilities:

• Review, challenge and approve estimates raised on Audatex
• Salvage category for vehicles involved in uneconomical repairs
• Working closely with our Fleet and Finance team for total losses
• Audit and challenge vendors on repair quality
• Identify good partnerships within the body repair industry
• Achieve qualitative and quantitative targets for individual performance
• Collaborate with team members and different departments to share knowledge, identify efficiencies and achieve set targets
• Contributing a positive impact on our NPS score
• Responding to queries and liaising with our Operations and Risk team
• Managing spend by budget control
• Introduce SLAs and terms with new and current vendors

To be successful in this role, you must be results-oriented, dedicated, and as passionate about our product. You will also be expected to demonstrate our High Performance Behaviours:

Be Authentic

• Project a realistic belief in your own ability.  Not afraid of criticism, will raise issues and challenges even in the face of expected or actual opposition
• Demonstrate the highest levels of honesty and integrity at all times.

Set Pace and Direction

• Perform effectively by keeping emotions under control, particularly in difficult situations
• Efficient in own use of time and works in a well-structured way
• Demonstrate repeated effort over a period of time, overcoming obstacles in order to achieve a goal
• Takes appropriate action before being asked and actively finds solutions to problems
• Is accurate, pays attention to detail and ensures tasks are completed on time

Have a Winning Spirit

• Shows optimism in the face of daunting challenges
• Shows resilience when faced with setbacks and always works to find ways to work through and around obstacles
• Actively motivates the team and those around them to perform to their best ability and maintain positive energy on new tasks

Lead Change

• Embraces change. Initiates change rather than waiting to respond
• Demonstrates business acumen, always maintaining Zipcar in a professional manner

Member Focus

• Conveys accurate information effectively using the most appropriate methods to reflect the needs of the audience and ensure mutual understanding
• Anticipates, responds to and seeks to exceed expectations of existing and potential customers

Employee Focus

• Inspires others to be the best they can be.
• Coaches and motivates other to improve results.
• Leads by example, displaying professionalism and good work ethic at all times.

Requirements & Qualifications

Essential:

• Excellent written and verbal communication.
• IAEA approved assessor for salvage category
• Ability to manage time effectively: multi-task and prioritise work.
• Articulate concerns to vendors when underperforming.
• High level of personal drive, sound judgment and ability to work on your own initiative to follow through issues to the end.
• Strong attention to detail.
• Ability to think logically and draw conclusions from a variety of information sources.
• Understanding of Microsoft Excel at a basic level.
• Have proven experience in the body repair industry

Great rewards for great work:

Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.

We offer:

• 33 days holiday inclusive of bank holidays
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Pension contribution
• For a full list of benefits please ask your Avis contact
• Hybrid working with 1 day in the office per week. Remaining 4 days visiting vendors and homebased
• Business mileage
• Flexible working times cover 45 hrs per week

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Apply Now!

LondonUnited Kingdom