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Form of workWho we are:
In Venchi, our mission is to bring the flavour of the Italian Allegria to the world. We create everyday unforgettable moments of sharing and celebration.
Over the last 140 years we have travelled the Globe and now offer over 160 stores in more than 70 countries and have 1000+ Employees worldwide.
We are thrilled to share the authentic Chocolate and Gelato in Australia. After the success of our first shop in Sydney at The Galeries – Sydney opened in May 2023, our second store will be opened in World Square in April 2024! With the growth of Venchi in Australia, we have a number of exciting opportunities emerging to suit your style, uniqueness and career goals.
We're now seeking a Full-Time Assistant Store Manager and Store Supervisor for our shop in World Square, Sydney, opening this April 2024. These positions will work closely with the Retail/General Manager to ensure the smooth and efficient operation of Venchi.
About the Role:
- Overseeing daily operations, including staff management, customer service, and facility maintenance.
- Provide leadership and guidance to staff members, ensuring they adhere to company policies and procedures.
- Ensure all equipment are in good condition and advise if any maintenance has to be performed
- Ensure stock level in stores is sufficient to perform good sales
- Ensure stores are well merchandised and following the brand guidelines
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Assist in training, and development of staff to ensure high levels of performance and customer satisfaction.
- Collaborate with the management team to develop and implement strategies to drive revenue and profitability.
- Ensure compliance with health and safety regulations and maintain a clean and organized environment.
- Foster a positive work environment that encourages teamwork, communication, and employee engagement.
- Work closely with Store manager to review sell thru, discounts and to provide feedback on category performance
- Perform any other duties as assigned by the Store Manager.
About you:
- 2 years of relevant F&B retail experiences
- Strong leader with proven ability to motivate and lead a team of retail personnel
- Energetic and positive mind to drive excellent customer service, pleasant personality and passionate
- Committed to the development and growth of a learning culture
- Excellent communication and interpersonal abilities.
- Good command of spoken Mandarin is a plus
What's on offer:
- Commission, incentives and annual Supervisor bonus eligibility
- Up to 70% staff purchase discount off
- Additional day of birthday leave
- Comprehensive training
- Opportunity career growth within the brand
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Afternoon, Morning, Evening
- Tuesday: Afternoon, Morning, Evening
- Wednesday: Afternoon, Morning, Evening
- Thursday: Afternoon, Morning, Evening
- Friday: Afternoon, Morning, Evening
- Saturday: Afternoon, Morning, Evening
- Sunday: Afternoon, Morning, Evening
- 2-3 years of relevant work experience required for this role
- Work visa can be provided for this role
